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T7 SSD disconnecting randomly on Windows but not Ubuntu

(Topic created on: 07-02-2024 10:13 PM)
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aminya
First Poster
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I have a problem with my T7 when it is connected to the USB3 hub of my laptops on Windows 11. This prevents me to use the drive on Windows altogether as the data transfer breaks all the time resulting in crashes in the programs.  This doesn't seem to have the same issue when I use it on Linux (with a btrfs partition).

I have tried all sorts of things, but none of them have worked including:

- Updating the firmware using Samsung Magician 

- Turning off automatic power saving from device manager for the USB hubs

- Turning off selective USB power saving from the power settings in the control panel

- Turning off security from Samsung Magician 

- Repartitioning and trying NFTS or ExFat

- Trying new cables

- Tips in this article: https://www.partitionwizard.com/partitionmanager/io-operation-logical-block-address-disk-was-retired...

 

 

 

I have found these errors in the events of the system:

```

The IO operation at logical block address 0xb1d02e90 for Disk 2 (PDO name: \Device\00000114) was retried.

```

Also 

```

Disk 2 has been surprise removed.

```

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3 REPLIES 3
aminya
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Any suggestions or solutions? How can I reach out to Samsung customer service? 

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AntS
Moderator
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Hi @aminya , That issue is a little beyond my experience and knowledge. And with none of the stuff you've tried working, it might be best to speak to Support for SSDs.

 

Which country are you based in?

 

In the UK & Ireland the Support team contact info for SSDs would be samsungmemory@hanaro.eu (email) and 00800-8010-8011 (phone).

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dsttemp111
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Hello, did you find a solution? I am having the exact same problem. Havent tested on ubuntu though.

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