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G60SD monitor black screens when switching to fullscreen games - had to reset computer. Will be returning.

(Topic created on: a month ago)
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Mark A
Apprentice
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My G60SD monitor is having trouble when switching between Windows and fullscreen games - the screen will go black, the source is lost, and the monitor goes to standby mode; sometimes it comes back on its own after a long time, sometimes I have to twiddle the mouse or click randomly, and once, there was no saving it at all, and I had to hard-reset the PC itself; there have also been driver crashes when switching in this manner.

It is unacceptable for a product to be shipped with this issue - I've owned probably twenty monitors in my life, and NONE of them have behaved like this. I have tried both DP and HDMI connections, toggling VRR in both the monitor menu and the NVIDIA control panel, reducing/matching the refresh rates, and nothing has worked.

Reading the forums and reddit, this is a common issue with Samsung OLEDs, so I want to return this monitor immediately - picture quality is great, but if it's going to have an anyeurism every time I enter or exit a game, it's of no use to me.

#27G60SD #LS27DG602SUXXU

2 REPLIES 2
Mark A
Apprentice
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I seem to have found a solution, thanks to a kind redditor: the problem is with display stream compression, or DSC.

It is enabled by default if 10-bit colour and/or refresh rates exceeding 240 Hz are used, and is available on all DP versions AFTER 1.2. Since this monitor only supports v1.1 and v1.4, you have to "cheat" a DSC disable by setting the colour depth to 8-bit and any refresh rate not exceeding 240 Hz.

I've tried many of my games, and they all load, tab-out, and exit correctly, so the problem might be fixed.

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cBaz
Student
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@Mark A have you seen this problem? https://eu.community.samsung.com/t5/computers-it/weird-problem-with-samsung-oled-g6/m-p/10137628 I love my monitors but this many issues are getting me really mad of choosing these monitors.

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