Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Weird problem with Samsung Oled G6

(Topic created on: 3 weeks ago)
321 Views
AsimYusaf
First Poster
Options

I have a weird problem with this monitor, it seems as though the image won't centre in the middle and keeps either going all the way to the right or all the way to the left, and sometimes centres.

have tried this with both a MacBook and a windows laptop as external display and issues on both, I also get some eye strain when using the monitor and want to make sure I haven't received a defunct monitor.

in the first picture it is showing the gap that I am talking about on the right side

IMG-20240625-WA0011.jpg

and the second picture below shows that there is no gap on the left hand side, it feels as though the image keeps moving around now and then to re-align

IMG-20240625-WA0013.jpg

0 Likes
7 REPLIES 7
AndrewL
Moderator
Moderator
Options

@AsimYusaf: This may be caused by the aspect ratio or screen size options of your connected devices, so you may wish to check your settings to see if there are any available options that might resolve the issue. On the monitor, hit the Function button then head to Screen Size and select Auto (to display the picture based on the aspect ratio of your connected PC) or Wide (to display in full screen regardless of the aspect ratio of your PC). For further information, please take a look at page 22 of the user manual.

https://downloadcenter.samsung.com/content/UM/202405/20240527033809001/BN81-25880B-00_WUG_G60SD_EU_E...

0 Likes
AsimYusaf
First Poster
Options

Hi,

thanks for your reply

so should I be setting it to PC Mode or AV mode? I had it on wide before and I have now set it to Auto but it still did it when connected to my work laptop. 

is this a common issue? never had it happen on any previous monitors and have only noticed it on this one. 

0 Likes
AndrewL
Moderator
Moderator
Options

@AsimYusaf: What method are you using to connect your work laptop, as this might help to determine whether you're better off using 'PC' or 'AV' mode. If you have selected Auto in the Screen Size settings, then please check the aspect ratio settings on the laptop itself, and set this to 16:9 if possible, as this should help to fit the screen to the display. 

0 Likes
AsimYusaf
First Poster
Options

I normally use Displayport (monitor) to usb C (to the laptop device) but its DP 1.4 compatible (can get the full 360hz),

I don't really have an option to select 16.9 etc, just the resolution which I have set to 2560x1440p scaled at 100%

it doesn't just stay in 1 place though image keeps moving left and right so sometimes the gap is on the left. 

0 Likes
AsimYusaf
First Poster
Options

Hang on, is this caused by the pixel shift function?

'

To reduce the possibility of screen burn-in or image retention, Samsung OLED monitors come with the Pixel Shift function. This function automatically refreshes and moves the pixels on your screen to prevent screen issues.

When Pixel Shift is used, the edges of the image may move outside of the screen borders and may not be visible. This is not a device defect. You can turn off Pixel Shift to keep the screen at the home position.

To prevent burn-in when viewing content with a lot of static images, it is recommended to turn on Pixel Shift.'

0 Likes
cBaz
Student
Options

I am having the same issue with 2 monitors, there is no way to disable Pixel Shift from the menu or force a resolution on the monitor itself. This is very annoying there is a user that recommended something here https://eu.community.samsung.com/t5/computers-it/g60sd-monitor-black-screens-when-switching-to-fulls... but honestly I am not sure how Samsung is not taking care of this.

0 Likes
cBaz
Student
Options

@AsimYusaf I opened a ticket for each of my monitors because there is no way for me to turn off the Pixel Shift feature from the menu, I hope they fix this asap.

0 Likes