G60SD monitor black screens when switching to fullscreen games - had to reset computer. Will be returning.

[Mark A]

My G60SD monitor is having trouble when switching between Windows and fullscreen games - the screen will go black, the source is lost, and the monitor goes to standby mode; sometimes it comes back on its own after a long time, sometimes I have to twiddle the mouse or click randomly, and once, there was no saving it at all, and I had to hard-reset the PC itself; there have also been driver crashes when switching in this manner.

It is unacceptable for a product to be shipped with this issue - I've owned probably twenty monitors in my life, and NONE of them have behaved like this. I have tried both DP and HDMI connections, toggling VRR in both the monitor menu and the NVIDIA control panel, reducing/matching the refresh rates, and nothing has worked.

Reading the forums and reddit, this is a common issue with Samsung OLEDs, so I want to return this monitor immediately - picture quality is great, but if it's going to have an anyeurism every time I enter or exit a game, it's of no use to me.

#27G60SD #LS27DG602SUXXU

[Mark A]

I seem to have found a solution, thanks to a kind redditor: the problem is with display stream compression, or DSC.

It is enabled by default if 10-bit colour and/or refresh rates exceeding 240 Hz are used, and is available on all DP versions AFTER 1.2. Since this monitor only supports v1.1 and v1.4, you have to "cheat" a DSC disable by setting the colour depth to 8-bit and any refresh rate not exceeding 240 Hz.

I've tried many of my games, and they all load, tab-out, and exit correctly, so the problem might be fixed.

[cBaz]

@Mark A have you seen this problem? https://eu.community.samsung.com/t5/computers-it/weird-problem-with-samsung-oled-g6/m-p/10137628 I love my monitors but this many issues are getting me really mad of choosing these monitors.

[ryooichi]

i own this monitor as well, is the shifting too intense? i feel like mine is not too much , there is but very little, and having the pixel shifter is convinient since OLED are prone to Burn in problems.. if you want to keep your monitor long enough , you should avoid burn in at all costs

[Lyyyy]

Sorry, but 8 bit and 240 Hz is not a solution at all. This monitor has a true 10 bit matrix for HDR and 360 Hz for eSports. Otherwise, it is not needed. Samsung's silence and lack of firmware are surprising. I have the same monitor and the same problems.

[Mark A]

Yes, I have - the pixel shift on these things is ludicrously aggressive.

I only use SDR, so I am not as prone to burn-in; I can only hope that Samsung allows it to be switched off with a firmware update.

[Mark A]

Yeah, it's more properly called a workaround, if anything.

To be honest, I'm not overly bother by the 240 vs 360 Hz, as my PC couldn't even reach 240 fps on most of the stuff I play, but I would rather have 10-bit colour, if at all possible.

This thing needs a firmware update yesterday, IMO.

[JHeesen]

Resolved my DSC stability problem by switching to 240hz. HDMI 2.1 has more bandwidth on this monitor than the DP so I am able to keep 10bit color (48gbps vs 40gbps). Otherwise my entire system crashes while using DLSS4 framegen along with gsync, if DSC is on. I am using an RTX 4080 with the G60SD. To my knowledge both Samsung and Nvidia haven't acknowledge this issue yet and if they don't I am inclined to stay away from both product lines.

[nav_bhullar11]

hi... i have the same setup with rtx 4080 and 27in g6 OLED 360hz and whenever i play a game after 2-3 minutes the screen turns black and i previously solved the issue by turning off G-sync from nvidia driver settings and the issue goes away it worked for a while and now after nvidia driver update i have the same issue even when g-sync is off. this is so annoying and I am still trying to find a permanent solution.