15-10-2023 07:22 PM
Hello,
I have the G9 OLED for two days and have really lousy problems:
- when I start a game in fullscreen mode with the native resolution of 5120x1440, the monitor sometimes shuts down. There's no way to restore the image until I'm somehow able to either blindly quit the game or restart the PC - sometimes only the reset button helps.
- When starting certain apps or fullscreen applications, I hear a sound like a device is connecting and disconnecting. I also hear this randomly - it stopped, when I disconnected the USB cable from the monitor and ramains happening when I start full screen applications and exit them.
- I randomly have black screens every now and then without doing anything specific. And quite extreme: If I watch a video via any media player, enter fullscreen and move the mouse, the screen goes black for 3 seconds and then returns. If I move the mouse again, the screen goes black again. This goes on and on.
- I am using an RTX 4090 with this monitor. When I set it to 240 Hz, the GPU memory clock rate is not downclocked when the PC is idle. That means the GPU memory clock (not GPU clock) is always running at max clock, which is not ideal for power consumption and temperatures.
I use a Display Port 1.4 cable with 32.4 Gbit/s, but also have an HDMI 2.1 cable with 48 gbit/s. This happens with both cables. As soon as I lower the monitor Hz to 120, the memory MHz goes back to the correct idle value, as it should. Is this a normal behavior?
- when I turn off VRR on the monitor, it is no longer possible to set the native resolution.
The monitor is running on the latest firmware version 1023.
These are honestly such massive problems that I am almost determined to return this monitor to Samsung as soon as possible.
Any input from more experienced Samsung users who have been able to remedy these issues?
Thanks so much!
19-03-2025 05:09 PM
Do you have another device plugged into an HDMI input? If so, try turning that device on while you're on another input and see if you get a black screen.
19-03-2025 05:22 PM - last edited 19-03-2025 05:56 PM
True @ItzTheDay and @Morgan_PG . A year ago, or when I posted this the fist time I asked them about patchnotes. They emailed me back and told me there are no publicly available patch notes. Makes you think somehow.
I really have to go a long way there. It was quite an Odyssey, perhaps this is also the namesake of the monitor.
I bought one or at least received one from work. QA for games and software and stuff. Was amazing to work on that thing. But when ever I started a game, the monitor went black and wanted to go into sleep mode. pressing alt f4 ended the game in the background and the monitor came back.
An it already starts to get weird. When I plugged in a second monitor - any monitor - the issues stopped for almost every application. But it was still unbearable so I gave it back. Then I received another one, because I was quite annoyed by the small monitors.
The issue remained and then I started testing lots of stuff. I think there is no combination of settings of the monitor I didn't try. Then gpu settings, then cables. I did not have the best quality cables. The original ones could not be used, as there were no cables in my box, just the one for powering the monitor. But the cables in the box would be way too short for that kind of desktop I use, anyway.
I ordered pretty expensive cables. Thick ones. Overkill, probably. Then the issue stopped - mostly. When I had this issue during 10 projects I worked on, I only had it with two after exchanging cables. Also while actually gaming it was pretty alright.
While working, the space was not enough, so I received a second monitor, the same one, and mounted it above the first one. Still, almost no issues. And (maybe important to know) I was running 10 bit, 240 Hz and HDR, when necessary. I figured, that with HDR, it happened more often, than without. At a certain point, I just ran everything with 120 Hz. Most games I play and work with don't run with much more fps anyway, and the ones that do, don't need it - at least for me that works fine. Since then I never ran into a single blackscreen ever again, HDR on or off, still 10 bit.
Over the last one and a half years there were two or three firmware updates? Nothing ever behaved differently on my end. A few days ago I received an update for my primary monitor, the secondary one doesn't have it yet. Seems like a very slow rollout.
I was still interested what could have caused that and used various cables that were lying around at work. Expensive ones, cheap ones, for most of them I knew what their bandwidth was, for some I didn't. My conclusion was during that time: the expensive cables worked flawlessly. Also fiber optic cables worked fine, while I really don't know if thats just some marketing stuff. I ran mostly vesa certified and always HBR3. Every cable I tested was a 5 meter cable. The cheaper cables started with some issues, mostly blackscreens, but I also received some artifacts or flickering. Once only half of the screen worked. There were a lot of different results that made me think I just has to do something with the bandwidth. I asked colleagues and they were like: Yeah of course it's bandwidth. Did you check the resolution of these babies? And you wanna run it on more than 8 bit and HDR? I got laughed at and was told, sure these monitors are amazing, but they are not that amazing. And to this day I think thats somehow correct.
However, when I tested this, I was not on firmware 1023 anymore like the first monitor I had, and I did have proper cables back then - at least I thought it. If I only still had those cables here, I would instantly test, if these issues would reappear. Then again... Different firmware, the hardware in the PC changed, too. Impossible to comprehend now.
But sure, you guys are right - it could be a broken monitor. Or it was a somehow broken firmware back then that improved over the months. I could be completely wrong with everything I wrote - that's the Odyssey I experienced and what I experienced made me conclude that it has to do something with bandwidth. At leas on my end.
Why a Philips Evnia doen't have the issue. I really can't tell. Maybe they use another SoC. Maybe they changed something during production of those Samsung Panels. I don't think we will ever know the exact reason behind this. Maybe its a bit of everything. Broken hardware, broken Firmware. There's a reason people say buying a Samsung monitor is like playing the lottery.
@ItzTheDayThe bios screen works fine on my end, but I remember, that it didn't with the first monitor I had. I also would assume, that it's firmware related. The other issues you describe with two devices being connected to the screen is quite an interesting use case. It really sounds like the monitor doesn't know what to do when anything happens on either device. I am really interested in your results after testing!
Interesting, too @Morgan_PG . The RTX 3080 did support up to 4K 12-Bit HDR at 240 Hz with DP 1.4 a. Does the monitor use DP 1.4a or is it just 1.4? I think even there could be a slight difference, that could have made the difference there. Maybe it's just the firmware, it would be really interesting to know.
19-03-2025 05:23 PM - last edited 19-03-2025 05:32 PM
We already know that blackouts happen when the screen is used to its full potential.
HDR (enabled) Adaptive sync (enabled) G-Sync on full-screen windows and apps, 240hz, etc. because that's where outages happen the most for people,As you say!
That's why we're here.
Again, nothing new under the sun
19-03-2025 05:30 PM - last edited 19-03-2025 05:35 PM
I'm happy for you, at least I have the impression that we're finally moving towards a resolution.
However, for me (I'm in France), it's impossible to get the 2044 update.
As I'm still in 1406, the update I'm offered is 2000.2.
The problem is that I don't want to upgrade to 2000.2 at the moment, even though it's affecting my screen!
Although some people here are saying that you have to upgrade to version 2000.2 to get 2044, this seems illogical to me.
If version 2044 is indeed the latest version offered by Samsung, then the update that should be offered to me should be 2044 and not 2000.2.
19-03-2025 05:36 PM
I have 4 screens connected all the time. Two are turned on at the same time, the G95 and a samsung 1440p 60hz Office Monitor being the second one. Both connected via displayport.
19-03-2025 05:52 PM
wow.. i updated to 2044 and also switched to a 5080 but yep, seem like some of us is just luckier than the other
19-03-2025 06:11 PM
can you go into your System > Display > Advanced Display settings and tell us your bit depth, if variable refresh is on, if you are using HDR, and what hz you are using?
Also if you goto NVIDIA Control Panel, are you using G-SYNC and is it fullscreen or window + fullscreen mode?
19-03-2025
06:19 PM
- last edited
20-03-2025
12:03 PM
by
AntS
8bit(anything higher, screen disconnects), vrr off/not supported(to low hz), hdr on, window+fullscreen, 5120x1440@60hz
19-03-2025 06:24 PM
what about you? same thing.. goto System > Display > Advanced Display
are you 5120x1440 @ 240hz ? what about bit depth, HDR? is variable refresh rate on? and if you goto Nvidia Control Panel, do you have it turned on window + fullscreen?
19-03-2025 06:46 PM
This is how I run it, all at the maximum, 10bit, sometimes hdr enabled in Windows. Does not cause any black signal lost messages on the screen. G95SC, VERSION 2000.2