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Samsung Odyssey G9 OLED - black screens, connection losses, and more

(Topic created on: 15-10-2023 07:22 PM)
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ElfVierzehn
Journeyman
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Hello,

 

I have the G9 OLED for two days and have really lousy problems:

- when I start a game in fullscreen mode with the native resolution of 5120x1440, the monitor sometimes shuts down. There's no way to restore the image until I'm somehow able to either blindly quit the game or restart the PC - sometimes only the reset button helps.

- When starting certain apps or fullscreen applications, I hear a sound like a device is connecting and disconnecting. I also hear this randomly - it stopped, when I disconnected the USB cable from the monitor and ramains happening when I start full screen applications and exit them.

- I randomly have black screens every now and then without doing anything specific. And quite extreme: If I watch a video via any media player, enter fullscreen and move the mouse, the screen goes black for 3 seconds and then returns. If I move the mouse again, the screen goes black again. This goes on and on.

- I am using an RTX 4090 with this monitor. When I set it to 240 Hz, the GPU memory clock rate is not downclocked when the PC is idle. That means the GPU memory clock (not GPU clock) is always running at max clock, which is not ideal for power consumption and temperatures.

I use a Display Port 1.4 cable with 32.4 Gbit/s, but also have an HDMI 2.1 cable with 48 gbit/s. This happens with both cables. As soon as I lower the monitor Hz to 120, the memory MHz goes back to the correct idle value, as it should. Is this a normal behavior?

- when I turn off VRR on the monitor, it is no longer possible to set the native resolution.

The monitor is running on the latest firmware version 1023.

 

These are honestly such massive problems that I am almost determined to return this monitor to Samsung as soon as possible.

Any input from more experienced Samsung users who have been able to remedy these issues?

Thanks so much!

441 REPLIES 441
ItzTheDay
Pioneer
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Can you provide any proof that Samsung is aware of these issues and are "working on a fix"?

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DJ_EddieL
Pioneer
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Here's a redacted screenshot of my email where they sent me the pre-release firmware.

 

DJ_EddieL_0-1726173628580.png

 

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ItzTheDay
Pioneer
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Thanks, can you post the link to the firmware? I see nothing about the link being private. 

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ItzTheDay
Pioneer
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I actually just checked, and found ver 2000.2 1651.29 MB Sep 09. 2024 on their support site. I'm currently on 1570. 

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DJ_EddieL
Pioneer
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I cannot do so in good faith. Especially as I cannot confirm that it works, or even worse, makes your monitor a brick. 

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ItzTheDay
Pioneer
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Well here's their newest one, release date September 9th that is not OTA as of yet....

https://www.samsung.com/levant/support/model/LS49CG954SMXUE/#downloads

Currently downloading it now to try it out. 

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DJ_EddieL
Pioneer
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Didn't realize they had published a new one. I'm downloading as well to see how it compares to what they sent me previously.

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ItzTheDay
Pioneer
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What was the version they emailed to you?

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DJ_EddieL
Pioneer
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The build date on what they sent me previously was 7/29 with major version 1649. This downloaded version from the site is 8/21 and version 2000. 

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DJ_EddieL
Pioneer
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I still have the issue after installing the 2000 build. Emailed Samsung again to see what is up. 

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