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Samsung Odyssey G9 OLED - black screens, connection losses, and more

(Topic created on: 28-02-2025 02:39 PM)
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ElfVierzehn
Journeyman
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Hello,

 

I have the G9 OLED for two days and have really lousy problems:

- when I start a game in fullscreen mode with the native resolution of 5120x1440, the monitor sometimes shuts down. There's no way to restore the image until I'm somehow able to either blindly quit the game or restart the PC - sometimes only the reset button helps.

- When starting certain apps or fullscreen applications, I hear a sound like a device is connecting and disconnecting. I also hear this randomly - it stopped, when I disconnected the USB cable from the monitor and ramains happening when I start full screen applications and exit them.

- I randomly have black screens every now and then without doing anything specific. And quite extreme: If I watch a video via any media player, enter fullscreen and move the mouse, the screen goes black for 3 seconds and then returns. If I move the mouse again, the screen goes black again. This goes on and on.

- I am using an RTX 4090 with this monitor. When I set it to 240 Hz, the GPU memory clock rate is not downclocked when the PC is idle. That means the GPU memory clock (not GPU clock) is always running at max clock, which is not ideal for power consumption and temperatures.

I use a Display Port 1.4 cable with 32.4 Gbit/s, but also have an HDMI 2.1 cable with 48 gbit/s. This happens with both cables. As soon as I lower the monitor Hz to 120, the memory MHz goes back to the correct idle value, as it should. Is this a normal behavior?

- when I turn off VRR on the monitor, it is no longer possible to set the native resolution.

The monitor is running on the latest firmware version 1023.

 

These are honestly such massive problems that I am almost determined to return this monitor to Samsung as soon as possible.

Any input from more experienced Samsung users who have been able to remedy these issues?

Thanks so much!

441 REPLIES 441
pindos62
Apprentice
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How nice it is to hear that, considering I ordered the RTX 5070 Ti! An update for the monitor was released two days ago—have you updated yet?

speedtreee
Pioneer
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For the g95c? No I didnt and it didnt show the update here neither https://www.samsung.com/levant/support/model/LS49CG954SMXUE/#downloads 

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pindos62
Apprentice
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I have an LS49DG952SIXCI , and two days ago, an update popped up. I updated it yesterday; the previous version was something like 2000, and now it jumped straight to update 6500. The interface changed, along with the loading screen and other menu options—it’s a major update.

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speedtreee
Pioneer
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Oh really, any good?  Is it still possible to enter the factory menu and set HDR to 1000nits?

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pindos62
Apprentice
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I don’t even know how to do it )) Can you write it down, and I’ll try? ))

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ItzTheDay
Pioneer
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The newest update for the G95SC is 2044.4, but it isn't showing up for everyone. It's not even updated on Samsung's Manuals and Software.

6500 is the new OneUI version, which I believe is packaged with 2044.4. 

juanete
Journeyman
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I haven't had any news about the LS49CG954SNXZA model around here. Neither on the support and downloads page nor through the automatic update.
We'll have to wait.

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Tanstyl
Student
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Hey folks,

I just updated my Samsung Odyssey G9 OLED to firmware version 2044, and it looks like the issue is finally fixed! Before the update, I was experiencing a black screen when tabbing out of games, but after installing the latest firmware, everything is working as expected again.

If anyone else had the same problem, I highly recommend updating to 2044 and testing it out. Let me know if it works for you as well!

Cheers!

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RobJoy
Journeyman
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Any new firmware for model: S49CG934SM ?

The one without that smart GUI and a remote?

 

Latest file I see is  ver 1009.0  -  Jan 14. 2025

 

 

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Lamali
Pioneer
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Where did you find the 2044 version?
It's not available online anywhere!

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