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Original topic:

Samsung G9 Odyssey issues 1. popping sound & 2. goes to standby

(Topic created on: 18/01/21 11:42)
superultrawideowner
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Computers & IT

I have been trying to get in touch with you via online chat and phone call for approximately a month now, but never get through on Swedish support line (waited for 45 minutes, incredible!) and always says no staff available in chat.

 

My monitor Samsung G9 model LC49G95TSSUXEN has the popping sound issue. It occurs for approximately one hour after the monitor is turned on and approximately one hour after it is turned off.  The frequency of the pop is approximately every five seconds there will be a pop from the back side of the panel. This sounds a lot like static electric discharge. Never heard this from any electric device before and I have a lot of electric devices as I am quite geeky. This is quite bothersome as the monitor is in my bedroom. This started about 3-4 days after purchase when I set picture mode to High Bright. After that it never stopped even after I set picture mode back to Custom. Increasing Brightness causes popping to begin anew and become more frequent. Seems like an overheating issue?

 

Additionally, the monitor will go into standby mode by itself while in use. It seems like it does not understand that there is a signal on. I have two computers plugged into it (DisplayPort + HDMI) and the issue occurs on both. One is a Windows PC and the other is a MacBook Pro. So the issue cannot be related to PC, driver or faulty cable. I also checked in menu settings that no standby/powersaving is enabled. Yet it will sometimes popup that it will soon power down unless I press it. Seems like faulty firmware?

 

Firmware version is latest (1008.1).

 

I paid a lot of money for this monitor so I expect it to work flawlessly and have good & quick support. Please let me know your fix.

 

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9 REPLIES 9
blueberry_cheesecake
Troubleshooter
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hello 

@superultrawideowner 

 

-reset the monitor (menu → support → reset all)

-try re-installing the driver if connected to PC 

-re-do firmware update from link

-try other cables and source

-check if GPUs have new updates

 

if persists, contact the seller to discuss replacement policy

 

Samsung SE link:

https://www.samsung.com/se/support/contact/#onlinesupport

 

thanks😀

 


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blueberry cheesecake so delicious
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Users4268
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Just try replacement. Allerede new module it's out now. 
 
superultrawideowner
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Does Samsung intend to provide an official reply to my question?

 

I purchased this monitor through your Samsung store but you don't reply on phone, online chat or this forum??

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superultrawideowner
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Of course I already tried all this AND as stated already tried with two different machines. Don't reply to things you don't understand. Thanks.

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TessM
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Hey @superultrawideowner ,

 

With Samsung support being localised and this being a forum provided from the UK/IE, we are a bit limited on the support that we can offer, 

 

Have you been in touch with Samsung in Sweden to get this looked at? You can contact them via Twitter from here: https://twitter.com/samsungsverige/ , Facebook by following this link: https://www.facebook.com/samsungsverige/  or follow an alternative contact method from here: https://www.samsung.com/se/support/contact/#onlinesupport 

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superultrawideowner
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1. I don't have Twitter.

2. I don't have Facebook.

3. I tried your live chat on three separate occasions and each time says nobody is available to help me

4. After 45 minutes waiting on your phone line I gave up.

 

I arrived at this forum through a link on this page you are linking to, so don't tell me this is localized because you clearly advertise it from your Swedish website.

 

 

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SaudA
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Hi @superultrawideowner, whilst this forum is for the wider Samsung European Community, for local issues that need inspecting and looking in to further, you will need to reach out to the Samsung Team in Sweden. Have you tried arranging an inspection via the link here: https://www.samsung.com/se/support/repair/ce/

 

Alternatively, you could try creating a Social media account and reach out to them if you still have issues getting in touch via phone or live chat. 


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superultrawideowner
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This relates to error ticket SE201217-46705250.

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SaudA
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I am not able to check this here, is this a reference from our Technical support in Sweden? 


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