27-03-2023 03:47 PM in
Updated to 7.3.0
It won't open. I have the following in the logs:
"_WINDOW process died, reason::launch-failed"
When running from command prompt, the following error appears after some time:
"[5808:0327/102752.512:ERROR:gpu_init.cc(521)] Passthrough is not supported, GL is disabled, ANGLE is"
09-09-2023 01:31 AM in
There is a lot of good and helpful detail in @ZippyDan's post, but it is based on a misunderstanding. Whatever problem got introduced with the recent/last version of Magician, it prevents the program from starting at all. The program is NOT running in the background, Magician icon is NOT present in the SystemTray, and if you try to manually start Magician it merely blinks and never actually starts. That - at least from my perspective - is/was the entire point of this thread; those of us affected by this can't can't start Magician - at all... unless one uses the no-sanbox switch. The program can't be started by any means without the no-sandbox switch - at least that is the behaviour I've been experiencing on my system.
09-09-2023 01:48 AM in
Not everyone experiences exactly the same issue. In my case, Samsung Magician would automatically run (as a service) and appeared in the System Tray, but it wouldn't respond to my commands. If I tried to open it, it would then appear in the Taskbar as a running program, but clicking on the Taskbar icon would not show any window (though I couldn't click any windows behind the Samsung Magician window, so it was more of a phantom window that wasn't rendering).
The -no-sandbox switch worked for me to launch the app, but only after I killed the service.
I was replying to @NanoAR who posted on the second page of comments and seemed to have the same experience as me (saying he/she needed to End Task for Samsung Magician before the -no-sandbox switch worked). I don't know why this forum put my reply at the end of the comments instead of directly after the comment I was replying to.
09-09-2023 03:02 AM in
OK. Evidently there is more than one scenario. In my case, Magician won't start at all until the switch is used and then it runs normally. I've added the switch to the automatic startup and with that configuration it works "normally".
09-09-2023 03:04 AM in
I'll also add that I have the issue with Magician on a Win 11 PC, but Magician works fine on my Win 10 PC. I don't know whether the OS difference that causes one to work and the other not work. The OS difference could be a coincidence.
27-09-2023 01:33 PM in
I installed the new Magician 8.0 this morning. The same problem persists. When I run the program it doesn't start. No error message; it simply doesn't start.
19-10-2023 03:03 AM - last edited 19-10-2023 03:06 AM
The solution at our company was to switch our SSDs to Western Digital. No problems at all. We won't go back to Samsung SSDs or NVMe s in the future. it'll be Western Digital from now on. We have a few hundred machines. The Western Digital Dashboard software runs great. We've had many of the Samsung SSDs fail. We've only had 1 Western Digital SSD fail.
The Samsung NVMe s are doing well, but the WDs are cheaper, albeit a wee bit slower, but we can live with that for the big cost savings.
2 weeks ago
I had the same problem when upgrading from Magician 7.2 to 7.3 and/or 8.0. After sifting through all the comments and suggestions I finally got 8.0 work. It was fairly easy, I went to the Windows Task Scheduler, found SamsungMagician, selected it, then clicked on Properties (right hand side). Then, in the Properties box, I selected Actions, which should then say Start a Program. Then I clicked on Edit.... I then added, -no-sandbox, (be sure to include the leading dash), to the Add arguments (optional) field. I OK'd everything and closed the Task Scheduler. Then I rebooted. SamsungMagician now runs as it should. I can see it by either using the Desktop Icon or by clicking it's icon in the Task Bar.
I may have to do this again the next time I upgrade to version 8.x.