Known sound quality issue with Galaxy Book 2 360?

[Marim0]

Is there any known issue with the sound quality of Galaxy Book 2 360?

I noticed when I am on zoom, the sound is coming in and out and I could hardly hear the speaker. I do this daily with another laptop with no problem.

I was wondering if this sound quality is expected, in that case, I am not very happy with the product... (Still in return period so I am trying to see if I can diagnose fast.)

So I wanted to check with the community if there is something I can do to test to see if this is a hardware issue or if there are any software updates, etc. that some of you might have tried and solved...

[NaLe111]

in case you are still having this issue, Windows technical support,  over a remote assisted session,  seems to have fixed my issue.

updating all sound drivers and reinstalling zoom with the microphone access turned off.

[PaulM1]

I'm glad to hear that you got this resolved, @NaLe111, so thanks for updating the thread. 👍

[Marim0]

Thank you, @NaLe111 for letting me know that the issue was solvable! 🙏

[NaLe111 · Accepted solution]

Hi Marim0,

me once again. the issue came back.  Samsung support was useless again, they only offered a convenient for them solution, telling me to reset the unit, instead of trouble shooting.

Anyhooo... I found something-

under the 'sound control panel',

you find a tap called 'communications'.

there you find that windows automatically adjust the sound of communication like calls. I turned that off, to 'do nothing'. 

and 2 days passed, the issue did not recur. not on zoom nor whatsapp. (*it wasnt only zoom, whatsapp videophone call started bugging in the same way).

[NaLe111]

please see comment I posted on your original post. 

[Marim0]

It is so great that you got your issue resolved!

[Sachin2]

Hello all,

I am also facing the same issue. What is the solution for this problem ?

Thank you

[NaLe111]

you should take one sec to read the whole threat, since the answer is there:

under the 'sound control panel',

you find a tap called 'communications'.

there you find that windows automatically adjust the sound of communication like calls. I turned that off, to 'do nothing'. 

and 2 days passed, the issue did not recur. not on zoom nor whatsapp. (*it wasnt only zoom, whatsapp videophone call started bugging in the same way).

[Rogr]

I also want to buy a Samsung ebook so please suggest which book is the best 

[Marim0]

This thread is about the issue Book 2 is having. Please ask some other thread.