14-11-2022 04:14 PM
Is there any known issue with the sound quality of Galaxy Book 2 360?
I noticed when I am on zoom, the sound is coming in and out and I could hardly hear the speaker. I do this daily with another laptop with no problem.
I was wondering if this sound quality is expected, in that case, I am not very happy with the product... (Still in return period so I am trying to see if I can diagnose fast.)
So I wanted to check with the community if there is something I can do to test to see if this is a hardware issue or if there are any software updates, etc. that some of you might have tried and solved...
Solved! Go to Solution.
20-11-2022 11:30 AM
in case you are still having this issue, Windows technical support, over a remote assisted session, seems to have fixed my issue.
updating all sound drivers and reinstalling zoom with the microphone access turned off.
23-11-2022 08:04 PM
I'm glad to hear that you got this resolved, @NaLe111, so thanks for updating the thread. 👍
24-11-2022 02:47 AM
Thank you, @NaLe111 for letting me know that the issue was solvable! 🙏
24-11-2022 07:31 AM
Hi Marim0,
me once again. the issue came back. Samsung support was useless again, they only offered a convenient for them solution, telling me to reset the unit, instead of trouble shooting.
Anyhooo... I found something-
under the 'sound control panel',
you find a tap called 'communications'.
there you find that windows automatically adjust the sound of communication like calls. I turned that off, to 'do nothing'.
and 2 days passed, the issue did not recur. not on zoom nor whatsapp. (*it wasnt only zoom, whatsapp videophone call started bugging in the same way).
24-11-2022 07:32 AM
please see comment I posted on your original post.
24-11-2022 07:56 PM
It is so great that you got your issue resolved!
05-12-2022 06:37 PM
Hello all,
I am also facing the same issue. What is the solution for this problem ?
Thank you
05-12-2022 08:51 PM
you should take one sec to read the whole threat, since the answer is there:
under the 'sound control panel',
you find a tap called 'communications'.
there you find that windows automatically adjust the sound of communication like calls. I turned that off, to 'do nothing'.
and 2 days passed, the issue did not recur. not on zoom nor whatsapp. (*it wasnt only zoom, whatsapp videophone call started bugging in the same way).
08-12-2022 07:04 AM - last edited 08-12-2022 12:08 PM by AshP_ ) in
I also want to buy a Samsung ebook so please suggest which book is the best
09-12-2022 04:25 PM
This thread is about the issue Book 2 is having. Please ask some other thread.