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Original topic:

Error: Samsung NVM Express Device is not connected. Connect the Device and try again.

(Topic created on: 22-10-2021 09:18 PM)
sr71_sr71
Apprentice
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Computers & IT

Hi Folks.

I recently purchased a: Samsung 970 EVO Plus 1 TB PCIe NVMe M.2 (2280) Internal Solid State Drive (SSD) (MZ-V7S1T0)

I am trying to install the recommended driver: Samsung_NVM_Express_Driver_3.3.exe

When I run the installer I get: Setup - Samsung NVM Express Driver, Samsung NVM Express Device is not connected. Connect the Device and try again.

Can you please advise how to resolve this?

 

Thanks.

5 REPLIES 5
rsaturn
First Poster
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Computers & IT

WE HAVE THE SAME PROBLEM ON THIS SSD!

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sr71_sr71
Apprentice
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Computers & IT

Just so you know I received a direct reply on my ticket, as follows:

 

Please refer to our Sales Rep Directory (http://www.samsung.com/semiconductor/support/global-network/) to find the rep firm in your area.
They can help you with your sales question/technical inquiry.

Personally, I could not find help following the above, so stopped trying. My drive simply works without the drivers and software etc.

Thought this worth sharing.

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TessM
Moderator
Moderator
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Computers & IT

Hi @sr71_sr71 and @rsaturn ,

I would suggest contacting our dedicated Memory Team at: samsungmemory@hanaro.eu. They will be able to provide you with the next steps. 

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sr71_sr71
Apprentice
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Computers & IT

Thanks very much for your suggestion, I have sent an email today and will post back here what happens.

 

Regards.

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sr71_sr71
Apprentice
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Computers & IT

FYI: I had the following back from the memory team:

-----------------------

Thank you for contacting Samsung Memory Support.

Please note that the Samsung NVMe driver supports Windows 7, Windows 8.1 and Windows 10.
The recommended system requirements (minimum) are:
- Intel Haswell Refresh Processor
- 2 GB of RAM
- 50 MB free hard disk space
- UEFI Bios v2.3

Please also note that the Windows operating system can only load the driver when Samsung NVMe SSD such as

970 PRO/EVO/EVO PLUS, 960 EEVO/PRO etc is installed into:
- PCIe slot directly connected to UTC, or
- Slot M.2 or PCIe connected to PCH.

However, in the case of PCH, the Windows operating system cannot load the driver in BIOS configurations where PCH Storage Configuration is set to "Raid Mode",
or NAND/Storage Remapping (the menu name may be different depending on the M/B manufacturers) is enabled.

We, therefore, suggest the following actions:
- Please update the motherboard drivers, including the chipset driver.
- Go to BIOS Settings / SATA Configuration and switch to AHCI mode.
- Please check if RAID mode is set, as some motherboards have the default RAID mode.
- If you are mounting NVMe SSD on the M.2 slot of the mainboard, please switch from PCI to M2 in the BIOS option called "PCIe slot bandwidth" and the driver installation process will detect NVMe SSD.

We do hope to have adequately informed you.

---------------------------------------

It seems that changing from the default Raid mode to AHCI is not easy to do as my laptop did not automatically handle it and did not want to boot, so going to think about that at a later date as I might need to reinstall the OS?

Also, I do not see an option to switch from PCI to M.2 on my laptop (Alienware 17r4), although could be missing something.

For me, the device seems to be working fine without any of this, so given what's involved, I am going to leave it. Purely a personal choice.

 

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