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T450 subwoofer has deep noise at low volume

(Topic created on: 02-11-2020 06:04 PM)
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sinansengun
Journeyman
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I have HW T450 soundbar which I am very pleased with but it has deep and strange background interference noise on it. I tried woofer level set to -12 but doesn't matter, firmware update (v1033) or change location didn't work.

 

Anyone had the same experience and is there a fix?

 

Sinan

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customer2000
Apprentice
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Thanks God I am such a great procrastinator and did not report my issue earlier. Today I have updated the firmware (ver1043) and the problem disappeared :smiling-face: Thank you guys!

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18 REPLIES 18
Joseph86
First Poster
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Same issue...

I’ve tried everything, only the unplugging solved the problem. 😂

 

sinansengun
Journeyman
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Yess that's a good solution 😁 I started a topic local samsung community at my country too and official moderator says it needs check by Samsung authorized service center so I called service. They will come in a few days. Let's see what they say 😁

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customer2000
Apprentice
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And what they said? Wondering cuz I've got the same problem

sinansengun
Journeyman
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They said the subwoofer needs change so I'm waiting for it. However, some people say the problem continues despite the change.

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customer2000
Apprentice
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So they gonna replace your subwoofer for a brand new one?

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sinansengun
Journeyman
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Yes.

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sinansengun
Journeyman
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Hi everyone,

 

Customer services replaced my subwoofer for a new one but it has the same problem. Latest firmware update(v1038) did not work. I am gonna request a refund.

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Members_3AunLgB
First Poster
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Hello. I have the same soundbar and i have the same problem.  I upgraded software to the latest version but it dosesn't help. My local service stated that this is normal with such cheap equipment.

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sinansengun
Journeyman
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The refund was made to me. I recommend that you also request a refund because this is not normal.

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