Static Noise / HW-Q800C

[Andrew D]

Hello! I recently purchased soundbar and accidentally heard static noise when I was near the TV. I tried different ways to connect and solve the problem - nothing changed.
I hear noise (similar to white noise) even when nothing is playing. But a strange discovery occurred - the noise disappeared at exactly 25% volume. The problem is definitely in the system firmware?

[Andrew D]

Firmware Version - 1002.0

[Apollon_]

I have the exact same issue. Same model, same firmware, same behavior regarding 25% volume.

I also noticed that the noice changes a bit if you click the Bluetooth pairing button.

[Andrew D]

Thank you - you made me happy that this is a software problem! 

I hope Samsung support will quickly release a fix for this problem in the next update and give you the opportunity to update through smart things)

[Andrew D]

I appeal to the almighty moderator - take this information to the user support service, please)

[Gurky]

Try a reset of the device and check software updates. It could be faulty. But make sure its all plugged in securely at all point and and maybe running plugged in to a wall vs a 10 year old extension lead.

[Andrew D]

I tried different connection methods, checked the cables - the situation did not change. As it turned out, other users also have the problem (and the oddity is exactly 25%) - I think it’s a matter of firmware. However, I will note - I like the soundbar, and I don’t notice the noise (maybe once a month I hear something in a quiet scene).

[bentuil]

I have the exact same issue.

Is this something an update will be able to fix anytime soon ?

Firmware version 1010.0