06-07-2021 08:03 PM
Just installed the above sound system. Great except that the sync of the voice to the movement of the mouth is not correct and the voice is lagging. Suggestions? TV = QLED QE55Q85R - connection using HDMI ARC to ARC from the Samsung console to the soundbar. Thank you
06-07-2021 08:30 PM
@brucewm: Please try pressing the Sound Control button on the soundbar remote repeatedly until 'Sync' is displayed, then use the Up/Down buttons to set the audio delay between 0-300 milliseconds. Are you able to sync the audio and video in this manner?
07-07-2021 12:52 PM
Many thanks for the suggestion. That kind of works meaning that it is close. Is there are any other areas that could be adjusted? Thank you
07-08-2021 09:37 PM
Just try to turn off and on again while movie is playing. It worked for me.
31-10-2021 08:22 AM
I think you need to set optical optical output to pass through mode if your using hdmi earc. That 100% fixed it for me.
31-10-2021 08:50 AM
31-10-2021 09:22 AM - last edited 06-01-2022 07:15 PM
On my Panasonic frame tv I go to settings -> sound -> expert Mode > Digital output Audio Format -> Auto
I think what is happening is the tv is trying to decode the audio then send to sound bar causing audio delay. In pass-through the sound bar will do the decoding I think with no delay.
Look at these instructions says to set to by-pass for earc
What is eARC and how to set on Samsung Smart TV? | Samsung Australia
31-10-2021 10:23 AM
02-11-2021 11:54 AM
Issue is still not fixed. 😞
17-12-2021 03:53 PM
I have the same issue .....