sound bar volume goes loud on its own

[grahamcoram]

hi when my samsung hw-n300 sounbar is conncted  to my samsung 55 inch smart tv the volume keeps going loud on its own i turn it down with the remote but after several minutes it goes loud again

[Kevinatngdotcom]

https://www.youtube.com/watch?v=WTzmJM5QBTw

[Anonymous User]

It is not happening I tried can u suggest a different option 

[Ruff1]

Remove remote batteries!

Only thing that worked for me was removing the batteries from all remotes. I tried the -/+ to reset as well as removed the back and unplugged cables. Neither worked , but removing the remote batteries did.

[valliw2715]

I disconnected the ribbon but the volume still has a mind of its own, any advice?

[Ruff1]

*Update. This is still happening intermittently. It seems to be an issue between when thr volume is adjusted with either the soundbar or Samsung tv remote. I don't take the batteries out anymore but keep all remotes handy. If doesn't stop to volume from going full loud or full silent, I grab the other remote and that usually works. Seems like sometimes its the Samsung sound remote, sometimes it the Samsung TV remote. Samsung TV, awesome. Samsung soundbar, not so awesome! What a pain. Never again. 

[Bardlee]

Thanks....this works for me on my sound bar

[Bardlee]

Thanks for the detailed explaination and workaround. I have managed to get my soundbar working flawlessly with your explaination. Thanks.

[Members_FO4o9Mq]

Thanks Kevin,

The trick worked for my HWF 551 SOUND BAR.

[JL231]

I reset everything, the TV settings, the soundbar and replacing the optical cable, as there is no HDMI on my particular model. and I am still having issues in reducing the volume. I spoke with Home Theater specialists, and they recommended I replace the soundbar with a JBL. which I shall be doing. I have had nothing but bad experiences w/Samsung products. 

[Grinvich]

HWF 551 SOUND BAR. When blue ribbon cable unplugged, the device can't turn  on 😞