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Smart remote not working for sound bar but non smart one does

(Topic created on: 10-11-2022 10:34 AM)
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steeble
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I have a ue43bu8000 tv with a jbl studio 2.0 sound bar.  I can get the volume to adjust on the soundbar with the standard tv remote but not with the smart remote.  Is there a way to fix this?  I registered the remote on the soundbar and seemed to work once but stoppped almost immediately.

Totally with normal remote but Id rather use the smart one

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AndrewL
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@steeble: On the TV, please can you confirm if you have been to Home > Menu > Connected device > Universal Remote, and registered the soundbar from here? If the issue persists, try adjusting the position of the soundbar, and make sure that there are no obstacles in front of the soundbar, or the Samsung logo on your TV. 

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