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Samsung Freestyle Projector LSP3 - Keystone not working.

(Topic created on: 13-11-2023 09:01 PM)
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AudreyM0403
Student
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This is regarding my Samsung Freestyle Projector LSP3 (1st Gen, 2022). After the latest update, I can no longer edit the keystone for my projector, nor the scale & screen size. When I press the arrows on the remote to modify the keystone (as I used to), I can see the arrow on screen turning blue - registering that I am clicking it with the remote, however, nothing changes in the dimensions. The focus function works fine.

Troubleshooting I have done:

- Reset to factory settings : this changed nothing

- Checking for any new updates : there were none

- Charging remote

- Running self diagnosis tests 

 

Anyone know a solution or encountered something similar?

 

Thanks

 

Audrey

31 REPLIES 31
JpRod_10
Student
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I'm having the same issues since the update with the same model. Help! 

MorningBlunt
Helping Hand
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Mines fine, have you tried moving it?

MB
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El32
Student
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same problem here. I tried everything but i couldnt solve it 

AntS
Moderator
Moderator
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Hi guys,

 

Can you share which country you're based in and the full software version number that your Freestyles are currently on? Home > All Settings > Support > About This Projector 

 

(If you're sharing a screenshot of that, please make sure to blank out the serial number.)

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Here is mine20231114_142313.png

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I'm based in Lisbon, Portugal

Mo94
Student
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1602.2 South Africa - same issue started after software update

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Mo94
Student
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T-ksu2epwwc-1602.2,bt-s

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Mo94
Student
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Hold your hand in front of the sensors for a few seconds then try manual keystone. Worked for me

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