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Original topic:

Q990B loses sound

(Topic created on: 13-11-2023 06:15 PM)
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Pat2351
First Poster
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I have the HW-Q990B sound bar, when watching anything on tv apps such as netflix it will periodically lose sound for about 3-5 seconds before coming back. It does not happen on youtube which is also playing through a tv app. Also no problems from external video devices connected to the tv. So only happens on pre installed tv apps.

 

Reading similar post I have seen that a simple tv firmware update fixed the issue but I am currently running the latest on both the tv and soundbar.

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2 REPLIES 2
Obsydian
Samsung Members Star ★
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Same issue since purchase using a QN95A and Q900A with SWA-9500S via eARC, drop outs are regular but around 1-2 seconds.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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MBNL
Journeyman
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Hi there,

Since a month I have the exact some problem with my Q930B, but in reverse..! Netflix and such work fine but youtube and external devices such as a playstation keep changing input and dropping out.. 🤯 It is unbearable 😞 Unfortunately haven’t found a solution yet and samsung support could not have been of help yet. Most likely a technician will come in soon to have a look at things.. 

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