Q990B loses sound

Pat2351 · ‎13-11-2023

I have the HW-Q990B sound bar, when watching anything on tv apps such as netflix it will periodically lose sound for about 3-5 seconds before coming back. It does not happen on youtube which is also playing through a tv app. Also no problems from external video devices connected to the tv. So only happens on pre installed tv apps.

Reading similar post I have seen that a simple tv firmware update fixed the issue but I am currently running the latest on both the tv and soundbar.

Obsydian · ‎13-11-2023

Same issue since purchase using a QN95A and Q900A with SWA-9500S via eARC, drop outs are regular but around 1-2 seconds.

REGARDS, OBSYDIAN - Car & Tech Evangelist / 2 decades of Samsung Ownership
DAILY: ZFold4, Watch6 Classic, Buds Pro2, 20,000 Power bank, Smart Tags
OFFICE: Book2 Pro i7 [Laptop], M70A 32” [Monitor], Samsung Level [Speaker]
GAMING: M70A 43” [Monitor], Book2 Pro i5, Dell Inspiron G5 [Laptops]
FAMILY: ZFlip4, ZFlip5, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2
SPARE: Book2 Pro i5 5G [Laptop], ZFlip3
AV: QN95A [TV], Q900A / SWA900S [Soundbar, Rears],
KITCHEN: MC32K7055 [Microwave], S65DG54M3B1 [Fridge] Jet 75 (Vacuum)
NON-SAMSUNG: iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2, Phone 12

MBNL · ‎14-11-2023

Hi there,

Since a month I have the exact some problem with my Q930B, but in reverse..! Netflix and such work fine but youtube and external devices such as a playstation keep changing input and dropping out.. 🤯 It is unbearable 😞 Unfortunately haven’t found a solution yet and samsung support could not have been of help yet. Most likely a technician will come in soon to have a look at things..