HW-Q65C Sound Bar Level setting problem

[tg4360]

Just bought a HW-Q65C sound bar and it sounds fine but the center speaker and rear speaker levels will not accept a new setting.

We noticed that the center speaker and singing/speech was low and I found that it was set to -6 (-6 to +6 available range).

Attempting to change the setting with the remote would have the setting show up and could be changed but it will not "take".  The manual indicates no way to "enter" the setting.

Chatted with customer support and they had me re-initialize the sound bar and I thought I was able to change the setting for center to 0 (zero) but now I only think that it got set to default Zero along with the rear speaker level as I still have the same problem of being able to adjust the setting but it will not take.

The sound DID come up on center so the system is usable but I'd like to bump it perhaps to +2 but due to the above, we are stuck at zero.

Chat helper wanted to send me a return label so it could be "repaired" but I'm pretty sure this is a firmware problem.

I did check and chat person verified that we are on the latest firmware.

Anyone got any guidance and or, I hope you Samsungians are reading....

[AndrewL]

@tg4360: I'm having a bit of trouble locating the model number of your sound bar. Please can you double check this for me via the sticker on the back of the device? Also, please can you confirm where you are currently based? 

[tg4360]

I am in Georgia U.S.A.

Bought the unit at Sam's Club

[AndrewL]

@tg4360: I have removed the image that was attached to your reply, as it contained the serial number of the sound bar, which is a key identifier of the device. 

Please be advised that you are currently through to the EU Samsung Community forums, therefore I am sadly limited in the support that I can provide from this position. While I understand that you have been in touch previously, please continue to liaise with Samsung Support in the US, as they are best placed to advise on any issues you're having with your device. 

https://www.samsung.com/us/support/contact/

Alternatively, please feel free to post your query on the US Community forums by following the link below, so like-minded Community members can help to troubleshoot the issue with you. 

https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics

[tg4360]

Thanks for the guidance... I hadn't noticed that I was in the incorrect forum location.