Can those of you experiencing this issue confirm the following info:
We can pass that to our AV colleagues to investigate and advise us on.
(@chrisnewton, I can see you've given most of the above info, so just need your TV's software version.)
Say "Hello!" to the Community in The Introduce Yourself Thread.
My TV is QE49Q6FNAT (2018 model) it's on latest firmware: 1251.0, I live in Romania. No other apps are affected. The only way to fix it is to reinstall the youtube app ... it works until I turn off the TV.
Same with me, re-installing the app makes it work ok until you turn the TV off, then it does it all over again.
You can also singn out of the you tube app and re-link your account to tv, this also makes it work but sometimes doing it this way it stops working even before you turn off the TV.
My model number you have, i am in the UK
TV Firmware i is 1251
You tube software is 2.1.486
No other apps are affected and re-installng the app makes it work until you nex turn the TV off.
Also removing the account from the TV then readding account also works, again not for very long
I have a QN55Q8FNBXZA television.
Firmware is T-KTM2AKUC-1251.0, BT-S
I bought the TV in the USA, which is where I reside.
I first noticed the YouTube app ceasing to function on May 17, 2019.
All other apps work.
YouTube works in the Tizen browser when I go online with the television.
YouTube does NOT work when using the YouTube app AND Tizen.
Whilst texting with Customer Support, I have unplugged and replugged the TV, I have reset the Smart Hub, I have reset my network and I have removed my account from the tv, then signed back in.
All of these only fixed the problem for 8-12 hours.