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@paul1111 I only received the decision yesterday so am still in the process of getting my refund. As soon as it's all finished I will post the full report. I did ask for compensation for wasting my time and denying me my consumer rights but they didn't add any. I would probably have to take it to the small claims court if I want to get any sort of compensation but I'm happy with my full refund.

@low-def I'm glad you got a full refund as they flatly refused to give me one which is why I went to Retail ADR. They said I was only entitled to a partial refund due to the time in use but through the whole Retail ADR complaint process they have provided no evidence to deny they misrepresented or that I was only entitled to a partial refund. I would like to think that this is why they are now offering full refunds.

@Frazzler I bought an OLED B7 and have to say the picture quality is amazing. What I would say is don't buy a Samsung as my KS8000 suffered from edge bleed twice in 18 months and their customer support was atrocious.

Hotshot

@Ramos049 wrote:

@paul1111 I only received the decision yesterday so am still in the process of getting my refund. As soon as it's all finished I will post the full report. I did ask for compensation for wasting my time and denying me my consumer rights but they didn't add any. I would probably have to take it to the small claims court if I want to get any sort of compensation but I'm happy with my full refund.

@low-def I'm glad you got a full refund as they flatly refused to give me one which is why I went to Retail ADR. They said I was only entitled to a partial refund due to the time in use but through the whole Retail ADR complaint process they have provided no evidence to deny they misrepresented or that I was only entitled to a partial refund. I would like to think that this is why they are now offering full refunds.

@Frazzler I bought an OLED B7 and have to say the picture quality is amazing. What I would say is don't buy a Samsung as my KS8000 suffered from edge bleed twice in 18 months and their customer support was atrocious.


Great stuff and again well done. Paul1277 is going to love this as he spent hours trying to help. Can you let me know which retailer you bought from. 

I think you probably know that Samsung have now said they will not be updating any ks or JS models. 

Again well done. 

Explorer

@Ramos049 wrote:

I bought an OLED B7 and have to say the picture quality is amazing. What I would say is don't buy a Samsung as my KS8000 suffered from edge bleed twice in 18 months and their customer support was atrocious.



Definitely won’t be a Samsung.

Helping Hand

@Ramos049 wrote:

@low-def I'm glad you got a full refund as they flatly refused to give me one which is why I went to Retail ADR. They said I was only entitled to a partial refund due to the time in use but through the whole Retail ADR complaint process they have provided no evidence to deny they misrepresented or that I was only entitled to a partial refund. I would like to think that this is why they are now offering full refunds..


They have to refund in full. It's the 2015 law. Sounds like they were trying to "do a Curries" and deny the Law.

 

As for suitables, I started a spreadsheet last night. Using numbers for r-tings website (american focussed, and there is some bad advice on there, but they do do lots of measurements). I included my TV on the top row for comparison. It's called the KS8000 in America. Sharing it in case it helps anyone It's a work in progress, hence the gaps.

 

OLEDs.png

 

So as you can see, the oleds cover more of the DCI-P3 colourspace than my TV. And gets brighter in HDR in "real scene" situations. The peak nits 10% is the measurements used for the UHD Premium certification.

 

Voyager

@Ramos049 wrote:

@paul1111 I only received the decision yesterday so am still in the process of getting my refund. As soon as it's all finished I will post the full report. I did ask for compensation for wasting my time and denying me my consumer rights but they didn't add any. I would probably have to take it to the small claims court if I want to get any sort of compensation but I'm happy with my full refund.

@low-def I'm glad you got a full refund as they flatly refused to give me one which is why I went to Retail ADR. They said I was only entitled to a partial refund due to the time in use but through the whole Retail ADR complaint process they have provided no evidence to deny they misrepresented or that I was only entitled to a partial refund. I would like to think that this is why they are now offering full refunds.

@Frazzler I bought an OLED B7 and have to say the picture quality is amazing. What I would say is don't buy a Samsung as my KS8000 suffered from edge bleed twice in 18 months and their customer support was atrocious.


I hated those Samsung support team, they have no manners and for all faults they say just run picture test and afterwards they say it is within tolerance

Black Belt 

Hi well done and thanks for sharing that with us. We seem to be starting to get results. They will try there best to wriggle out but at the end of the day, the law is the law. That judgement could also help those who have had issues with some credit card companies because it would be hard for them to argue against this decision. Need to make sure the likes of Curry's and J Lewis are informed so stop messing people around, and all those trying to deal with Currys and J Lewis you now have more ammo and it might help to fire an email off to them.

Remember the other route which I posted yesterday about the scheduled recording issues. I forgot to say to check if you KS or Q series has the issue just plug USB stick or drive in and set up a scheduled recording. If it stops recording after a couple of weeks then you have the issue.

Thanks again and well done.

Paul

Black Belt 

@mrtickle wrote:

@Ramos049 wrote:

@low-def I'm glad you got a full refund as they flatly refused to give me one which is why I went to Retail ADR. They said I was only entitled to a partial refund due to the time in use but through the whole Retail ADR complaint process they have provided no evidence to deny they misrepresented or that I was only entitled to a partial refund. I would like to think that this is why they are now offering full refunds..


They have to refund in full. It's the 2015 law. Sounds like they were trying to "do a Curries" and deny the Law.

 

As for suitables, I started a spreadsheet last night. Using numbers for r-tings website (american focussed, and there is some bad advice on there, but they do do lots of measurements). I included my TV on the top row for comparison. It's called the KS8000 in America. Sharing it in case it helps anyone It's a work in progress, hence the gaps.

 

 

So as you can see, the oleds cover more of the DCI-P3 colourspace than my TV. And gets brighter in HDR in "real scene" situations. The peak nits 10% is the measurements used for the UHD Premium certification.

 

So it seems that to replace your KS8000 with the B7 makes sense as it shows the B7 is a far better picture.

Paul

 


 

Explorer
That chart is very useful, however I notice that a search for LG B7 hdmi 2.0b shows loads of articles claiming all 4 ports support this. Just wanted to point that out as it appears to be the only feature that's lacking.
Explorer

I submitted my request to Richer Sounds last night. The contact form appears to give no confirmation, so I'll have to wait 14 days without knowing if the form submitted. I probably should have found an email address to send to instead.

 

Not sure if it'll be different because I bought in store, rather than online. I hope the Richer Sounds web page snapshot is enough.

 

Did you guys pay the difference to upgrade to a B7, or was it a straight swap? The former seems more likely to me, but some of the phrasing indicated the latter! 

Explorer

Yes paid the extra for the LG, it’s due to be deleivered today, but I’m now having second thoughts after hearing about issues with burn in and dead pixels.

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