missed this insrtead I am watching french open in HLG oover V6 box on my OLED C7 Is BT app available only for BT customers of virgin media customers can also watch using this? ... View more

@blenky wrote: @paul1111 wrote: @blenky wrote: @gfsracing wrote: Do we know if it also fixes the washed out colours that the hd fury and 2019 models seemed to suffer from     Do you  mean 2016 models?  If so my 2016 KS playing HLG via the Roku + iPlayer app was not washed out. However it apparently was not displaying the correct gamma curve. The world cup games still looked fantastic! Its washed out on the Iplayer HLG loop on a 75 q900 8K telly. Not inpressed. Not washed out here! On my OLED C7 this is brilliant - can see indivisual streaks on iceberg, amazing ... View more

@ad1994 wrote: Does anyone have an idea of what TV I could get that is around the £1000 mark that are an upgrade from the KS7500? if you can wait until black friday and stretch budget then you miht get 55 inch 2018 OLED B sereis ... View more

@TastyBurger666 wrote: Ooh, new firmware! Has it disabled any apps yet? Lol.   I guess the ***** release notes is an industry wide thing, anyone asked Sony about their release notes for the PS4 updates? 'Increased Stability' is all you get!   Oh, that BBC thing sounds like it'll need new technology or protocol to work, so don't get your hopes up. Changes are needed on infra side as how content is delivered Here's  closing comment It suggested the technology may be available by the time of the next World Cup in 2022, and could be delivered to existing equipment with a software update. So everyone can provide update except Samsung  ... View more

@mrtickle wrote: Samsung were dishonest about HDR10+, but it shouldn't be bitter now - because it turns out tat there is zero HDR10Plus content. NONE!   We've been hearing about it at trade shows for almost two years now - and yet, it's the only format with not one single downloadable demo in the entire world. Not ONE! But there are loads of Dolby Vision demos (pronounced "dole-bee" if you're American - yes I was shocked to hear it too). Because Dolby WANT you to see their format.   There have been several Samsung press releases claiming Amazon were streaming HDR10+, but they are all baseless. Amazon's own help page (https://smile.amazon.com/gp/help/customer/display.html?nodeId=201648150&sa-no-redirect=1) says that "If your television is compatible, and the Prime Video title supports it, an "HDR10+" label appears instead of the normal "HDR" label in the video details.".   Not one user has ever seen that HDR10+ label appear in Amazon's app on their Samsung 2017/8 model TV.    There is zero proof whatsoever that Amazon are streaming it, because both Amazon and Samsung are behaving badly: 1. Samsung refuses to update their 2017/2018 TVs such that, when it's getting HDR10+, it TELLS the viewer it is (a bit like that very annoying "an HDR video is playing" slide-down banner. Remember, this is a TV app NOT a HDMI input - so you can't use the "info" banner on the TV. 2. Amazon refuses to use the HDR10+ logo on the Info page for a programme, and the playback progess bar.    So Samsung and Amazon deserve each other, quite frankly, and if either of them expect viewers to get excited about a format which they can't even tell the users they are delivering, they are deluded.   HDR10+ effectively is vapourware - so not at all worth getting upset about   @UHDHDR, perhaps you could try out the Amazon Video app on this player which has the extra picture info? See if their brash and unlikely claims about streaming HDR10+ are true? I'd like to be proven wrong, because we'd have an actual answer. It may be the first way anyone can actually test if HDR10Plus is being output down the HDMI cable.   Dolby vison is making strides unless there's huge incentive by Samsung HDR10+ is DOA MSFT is going for DV https://www.flatpanelshd.com/news2.php?subaction=showfull&id=1531372257 ... View more

@tarbat wrote: @paul1277 wrote:  I would very much doubt they would actually let this go to court, because if they did and the lost it would open the doors for every Curry's KS owner asking for a refund! What a lovely day that would be! On the contrary, I have a suspicion that they might want a case to go to court. That's maybe the only way they'll be able to get Samsung to take the TVs back. Who knows what's in their supply contract with Samsung. Posible but very unlikely, Samsung have lost market share in 2017, 2018 does not look good either, if retailers like Currys and JL start piling up Sqamusng have got a lot to loose not in only in UK but in whole Europe ... View more

@mrtickle wrote: @Boofg100 wrote: Regarding currys I have been told if i want to take my case further then I will need to contact their legal dept.  They have provided me address which is below. I was also told that, they will only accept contact from a solicitor.  So their claim is my legal representative can only speak to their legal team   1 Portal Way North Acton London W3 6RS   That's as maybe but they clearly have never heard of the Small Claims court. I bet they'd answer a summons from that Court, they can ignore it at their peril "because it didn't come from your solicitor" at their peril. Again, it's just bullying tactics.   This is all baloney, you do not need a soliciter even for a criminal case you can represent yourself - please include loss of wages in your claim for every second you spend on this matter   ... View more

@Sheraton6 wrote: @tarbat wrote: @Sheraton6 wrote: I had the reply yesterday and it was rejected. I sent them the exact same info I sent to my retailer but they said I didn’t have a case.  Did they give a reason for rejecting your case? This might help others pre-empt similar rejection. The reason given was that I couldn't conclusively prove that the features in question (I mentioned HLG, HDR10+ & the SmartThings USB Extender) were shown to me by the company I purchased from as the articles I sent in with my case were from either Samsung or third parties (the WhatHifi & Trusted Reviews links from the beginning of this thread). Their stance was my contract was with the retailer and none of my supporting documentation pointed the finger at them miss-selling the TV. I couldn't find anything online (even via Internet Archive) from the retailer stating they advertised these features, although they did play a major role in my decision to purchase this model. The main thing I would take from my example is if you are making a Section 75 claim, please make sure you include print outs of the advert from the specific retailer showing the features you are missing. To be honest, I can understand my card suppliers point of view & I consider myself fortunate that the retailer was so quick to offer a solution. Check this link for JL, in future anyone making claim against Currys or JL please use these links and do not forget to mention the fact Samsung sales team use floorspace in both Currys and JL to make smart things claim, click on product description to expand and see smart things promose https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-hdr-1-000-4k-ultra-hd-quantum-dot-smart-tv-55-with-freeview-hd-freesat-hd-360-design-uhd-premium/p2573458   ... View more

@Sheraton6 wrote: @tarbat wrote: @Sheraton6 wrote: I had the reply yesterday and it was rejected. I sent them the exact same info I sent to my retailer but they said I didn’t have a case.  Did they give a reason for rejecting your case? This might help others pre-empt similar rejection. The reason given was that I couldn't conclusively prove that the features in question (I mentioned HLG, HDR10+ & the SmartThings USB Extender) were shown to me by the company I purchased from as the articles I sent in with my case were from either Samsung or third parties (the WhatHifi & Trusted Reviews links from the beginning of this thread). Their stance was my contract was with the retailer and none of my supporting documentation pointed the finger at them miss-selling the TV. I couldn't find anything online (even via Internet Archive) from the retailer stating they advertised these features, although they did play a major role in my decision to purchase this model. The main thing I would take from my example is if you are making a Section 75 claim, please make sure you include print outs of the advert from the specific retailer showing the features you are missing. To be honest, I can understand my card suppliers point of view & I consider myself fortunate that the retailer was so quick to offer a solution. Check this link for JL, in future anyone making claim against Currys or JL please use these links and do not forget to mention the fact Samsung sales team use floorspace in both Currys and JL to make smart things claim https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-hdr-1-000-4k-ultra-hd-quantum-dot-smart-tv-55-with-freeview-hd-freesat-hd-360-design-uhd-premium/p2573458   ... View more

@tarbat wrote: @Moily wrote: Are you in Scotland?  If so then they may have different rules for Small Claims but in England & Wales they can only claim reasonable (i.e extremely modest) expenses in the event they win, and even then only if the judge agrees to them. Yes, I'm in Scotland. CAB advised me that if I took court action in Scotland, John Lewis may then contest the jurisdiction, and request the case be moved to their local court in England, so doubling my costs :(  I suspect that's exactly what JL would do, just to give me yet another hoop to jump through.  Note that John Lewis state in their small print that "The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England"   Hopefully someone in a better position to proceed will take John Lewis to court and set a precedent for the rest of us. Please remind JL that it their website that influenced your decision, also note that they provide floorspace to Samsung to make promises so John Lewis are equally culpable, you have a strong case, you can also claim for cost in terms of loss of earnings due to time spent in claiming your legitimate right, among other things ... View more

@Boofg100 wrote: Hi guys needs some advise, been following developments for some time. I purchased KS8000 in Aug 2016 from Currys. I have asked for a refund used the template from the first page.  So they came back with they can only offer me a partial refund of around £700 (orginal price £1300). This is what they said : W e are able to offer you a partial refund of the TV to its current value. This is calculated based on the date of purchase and the price originally paid giving us a figure, after 21 months. As the problem was caused by the manufacturer after sale was completed, due to early take up of a planned manufacturer action which was not completed as was originally proposed, and completely beyond our control.   So i replied :   I understand that Samsung have changed their stance but you guys had this advertised on your site. I had to seek out that this is not available and you Currys have not been pro active in contacting their customers regarding the issue. The purchase was made from Currys, so it is Currys duty and please refer to consumer rights act 2015 and within the 6 years of purchase, I have a right to obtain a refund. As mentioned Richer sounds have issued a refund to customers regarding this case   Their final reply was :    Due to the change of stance by the Manufacturer we are able to offer the partial refund as advised which is fully in line with the Consumer Rights Act 2015, we have to take into account you have had use of the TV for 21 months.  The Consumer Rights Act 2015 enables us to issue you a partial refund for goods which has been used for up to 6 years. As such we do take into account the amount of use had (age wise) with the TV. The amount offered was the highest amount we could do so. This was offered due to the above Act and is fully in compliance with its conditions. Just double check with citizens advice bureau or ADR, I think they are applying faulty goods clause, not sure if same reduction applies to miss selling as well, please note that it does not matter if manufacturers change their stance, it is the retailer who is ultimately responsible because they have taken the money, retailer should follow it up with the supplier ... View more

@rozel wrote: @Jay108 wrote: @Moily wrote: Wimbledon to be shown in UHD on the iPlayer:   https://www.bbc.com/sport/tennis/44557119   so that will mop up some more Samsung KS owners who weren't particularly bothered about the football but will be miffed about not being able to see the tennis in its full glory on their expensive TVs!   When more and more UHD content is rolled out by the Beeb then Samsung will find themselves on the receiving end of a tidal wave of complaints, hopefully. People who are content with Roku perhaps should keep in mind that if Roku does upgrade firmware in the future it may stop working.  This is my main concern. Shame because I really like my ks9500 TV. I'm very impressed with my KS9500 /Roku setup too!  Went I to local Currys just now to speak to someone who could demonstrate a 75" LG OLED against a Sony and Samsung equivalent.  Unfortunately I got a smart a**e who tried to convince me Sky are already transmitting HDR! What a prat! I never got to demo - absolutely outrageous - he suggested I didn't know what I was talking about - with *****s like this how the h**l do they sell TVs?  Makes me want to go through the misselling process just for sake of it.  Anyone had any joy with Currys? I never try demo on Currys shop floor, too much light either go to richer sounds or any other specialists shop, and they may even throw in discount as well ... View more

@Jcotts wrote: I know I’ve posted this earlier but I do need some help with my next response:   Hi James,   Thank you for sending through the images. As advised on the call, we are unable to exchange or offer a refund for the item as we can’t be held accountable for external advertising by the manufacturer.   I have looked through the images you have sent however these do not specify the Amazon link of when you purchased this item in particular from TVs and More (i.e. link to the item you have purchased specifying these features with date of purchase).   Unfortunately for these reasons we are unable to offer a replacement or refund, as we discussed over the phone I would advise contacting the manufacturer directly to explain the issue and they should be able to assist.   Many thanks *** which retailer is this? ... View more

@mrtickle wrote: @stevej190 wrote: It looks simply stunning, far better than 4k without HDR like Sky at the moment. I am generally very happy with my KS7000 panel so this is a great work around. The BBC have done good, fair play.  Yes, this is what I've been banging on about for years! It's not the resolution. It's the HDR that gives the jump in quality. The resolution increase is only about 10% of it. Can't understand why people are paying Sky an extra £144/year for this tiny little 10%.     I am so glad that I swapped my ks9000 with C7, HLG is phenomenal on my 52 Mbps connection ... View more

@TastyBurger666 wrote: @Neil81 wrote: Living in the UK, will I be able to get a refund or exchange by law if this TV NEVER gets support for HLG through HDMI? I think going the smart dongle route is a dead end with RGB Direct. Im sick and tired of this whole situation, as I'm sure many of you are. Looks like we've proven it does have HLG support through HDMI (and by that I mean it's correctly sending a BT.2020 WCG signal) , even if as @tarbat says the Gamma Curve is incorrect, Samsung could have a legal wriggle out. HLG is not the correct path for refund, I used smart things and exchanged for LG C7, now enjoying hlg   ... View more

@Kallb123 wrote: Well, richer sounds are willing to give me a full refund, however I'll have to put it on the back burner until I can get the money for the upgrade. I couldn't get a discount, so they want over £300 to upgrade to B7. Understandable, but not possible for me at the moment, so I'll have to wait or we'll be without a TV (the horror).    If only they did 49" OLED... Don't think there's an alternative TV other than another Samsung, hence the waiting :(  this is a good offer go for finance option and pay in full when you have money ... View more

@edindundee wrote: I'm not clued up the the technical aspects, so excuse me if this is a dumb question.....   My ks plays the LG Jazz HLG demo from a usb stick. Is there a method of taking an HLG quality feed from an HDMI connector (V6 box, say) and plugging it into a box of tricks that will output via a usb interface? That would work? you do not need to conver to USB unless there is a specific need, if you want to just play HLG from V6 to Smsung KS sreies then buy HD Fury around £200 and put it between V6 and KS HDMI input ... View more

@jordanwebbo90 wrote: @TastyBurger666 wrote: Perhaps the resolution here is for @AntS to reiterate to Samsung engineers we KNOW and have PROVEN that the set is capable of displaying HLG content, bar for the EDID bug.   Would it be a simple case getting engineers and enthusiasts in the same room, 'bang some heads together' and getting the new firmware written - if we can get Samsung onto OUR page, they'll see that this simple fix might - MIGHT - go someway to restoring some faith in the company and their customer commitment.   What a great idea haha! I still find it hard to believe that there are no Samsung engineers (Even ones in USA, Korea etc...) that realise HLG works fine over HDMI. It's just strange that the EDID wasn't updated when HLG was implemented over a year ago.   It's been mentioned numerous times on american and italian forums that DirectTV engineers have been discussing the issue with Samsung fix is simple but Samusng want you to buy new sets so they wont fix older models ... View more

@low-def wrote: Yes paid the extra for the LG, it’s due to be deleivered today, but I’m now having second thoughts after hearing about issues with burn in and dead pixels. Dead pixels? havent heard of anything specifc to OLED and as for birn in, it is non-issue as long as you follow guidelines Keep, pixel refreshed on and do not unpluhg the telly from mains so that automatic compensation cycles run Have one for nearly 6 months lots of gaming, my somn plays FH3, logo city undercover and FIFA17/8 no issues so far ... View more

@Ramos049 wrote: @paul1111 I only received the decision yesterday so am still in the process of getting my refund. As soon as it's all finished I will post the full report. I did ask for compensation for wasting my time and denying me my consumer rights but they didn't add any. I would probably have to take it to the small claims court if I want to get any sort of compensation but I'm happy with my full refund. @low-def I'm glad you got a full refund as they flatly refused to give me one which is why I went to Retail ADR. They said I was only entitled to a partial refund due to the time in use but through the whole Retail ADR complaint process they have provided no evidence to deny they misrepresented or that I was only entitled to a partial refund. I would like to think that this is why they are now offering full refunds. @Frazzler I bought an OLED B7 and have to say the picture quality is amazing. What I would say is don't buy a Samsung as my KS8000 suffered from edge bleed twice in 18 months and their customer support was atrocious. I hated those Samsung support team, they have no manners and for all faults they say just run picture test and afterwards they say it is within tolerance ... View more

@low-def wrote: I have emailed this morning to query the Q8 as the correct model but we’ll see.   Contemplating whether to give an LG OLED a go or not. go for it, trust me you wont be disappointed   Just keep pixel refresher on and keep it on standby instead of plufgging off you will never face burn in ... View more

@chopples123 wrote: Top stuff, 50hz is a must IMO anyone who will have watched the 30hz 4k BT champs league youtube stream will see how appalling sport is at such a low refresh rate.   Also 40megabit minimum internet, this should be excellent quality. First come first serve though which means some will miss out once servers hit capacity.    cheers Server capacity wont be an issue as it is broadcast not VoD so a single stream for everyone Banddith requirement should be between 15-25 MBPs even if they decide to use ATMOS, interlaced data even if it has double the rfresh rate but still has half the resolution EDIT: looks like BBC have upped the ante, but goo dthing is that you can still use HLG which is much better than full 4K What quality can I expect?  This will depend on your internet connection. For the full 3840 pixel Ultra HD, you'll need at least a 40Mbit/s connection. If your connection is 20Mbit/s and above, you'll be presented with 2560 pixel Ultra HD. All footage will be shown at 50 frames per second.  ... View more

@mrtickle wrote: @hdmi wrote:   Boxes in Italy use same hardware, made by same subsidiary NDS, so there should not be any rtecnical limitaion on 2TB boxes, maybe SKy thinking how to push users of old boxes to new ones Being expected to pay an extra £144 / year just to get 4K on top of an already astronomical cost, isn't much of an incentive at the moment! :smileyfrustrated: I've goit a sweet deal with SKy Q, so looking forward to HDR :smileywink: ... View more

@mrtickle wrote: @chopples123 wrote: looks like both pocket lint and trusted reviews are just regurgitating this article   http://www.insideci.co.uk/news/sky-launches-4k-hdr-on-sky-italia-so-is-the-uk-next.aspx   F1 is massive in Italy due to ferrari and Sky delibratley planned the HDR launch around this, we on this forum have known about it for months. So I honestly have no idea where all these articles have suddenly come from lol   Indeed. There's no journalism anymore, just cutting and pasting of the same content (with no sources or hard information) to sell advertising.   Boxes in Italy use same hardware, made by same subsidiary NDS, so there should not be any rtecnical limitaion on 2TB boxes, maybe SKy thinking how to push users of old boxes to new ones ... View more

@blenky wrote: @hdmi  In terms of hardware capabilities both sky Q 2 TB and V6 are HDR capable but have not yet enabled   https://www.express.co.uk/life-style/science-technology/926915/Sky-TV-Update-Sky-Q-Spotify-Netflix-Stream-4K-HDR-Release-Date   VM have a new HDR enabled firmware they are trialling at the moment.  However no idea when it will roll out.   Looks sky hdr is on horizon as they use same box on Italy  http://www.trustedreviews.com/news/sky-4k-hdr-update-italy-3476400   ... View more

@mrtickle wrote: @blenky wrote: @TastyBurger666 wrote: Sky's announced its broadcasting the Isle of Wight Festival LIVE in 4k AND Dolby Atmos. 19 hours worth in total. Nice.  Sigh, I'm a VM customer :-<.  Will that be HDR as well? No. No mention of HDR at all. If it was HDR, they would have shouted it from the rooftops. https://www.broadcastnow.co.uk/tech/music-festival-goes-4k-uhd-and-dolby-atmos/5129474.article   Remember, sky's boxes in the UK CANNOT do HDR yet. Italy yes. Germany no, UK no.   So it's a "no".    Virgin Media are a long way ahead of Sky in technology, particularly when it comes to HDR. The Virgin V6 TiVo box already supports HDR.   In terms of hardware capabilities both sky Q 2 TB and V6 are HDR capable but have not yet enabled   https://www.express.co.uk/life-style/science-technology/926915/Sky-TV-Update-Sky-Q-Spotify-Netflix-Stream-4K-HDR-Release-Date ... View more

@paul1111 wrote: @hdmi wrote: @About-Time wrote: SAME TO YOU, HAVE A NICE WEEKEND, PERHAPS HLG STREAM FOR ROYAL WEDDING ONLY, AND NOT FOR SPORT. Don't see royal wedding in hlg, instead footie seems to be in loop for uhd Can confirm no royal wedding in hlg. Also looks lime no world football in 4k hlg from iplayer.  Source from What HiFi.  Football world cup isn't ruled out yet, probably discussing with ITV who are yet to roll out uhd ... View more

@About-Time wrote: SAME TO YOU, HAVE A NICE WEEKEND, PERHAPS HLG STREAM FOR ROYAL WEDDING ONLY, AND NOT FOR SPORT. Don't see royal wedding in hlg, instead footie seems to be in loop for uhd ... View more

@dunwell wrote: I agree, it is a bonus - and a Samsung subsidised price point would be the least they could do.   However - this is not the end of the story. If all of this is as good as I hope then this only fixes the original problem, that of the iPlayer HLG trial not being available to us. The bigger prize will be the EDID update which will be required to watch SkyQ and other HDMI delivered HLG programming, including those from the BBC. That italian guy was jumping a lot about fix coming for SKy italia - looks like he was here just for misinformation! looks like SKy Italia are not doing anything and as for Samsung one can easily discount that ... View more

@dunwell wrote: Huge news if true (no reason to doubt you at all) I don’t think the iPlayer app on the TV will ever be upgraded and our best hope for this is an external device showing the content over HDMI. Whilst the best result would be through an existing set top box (eg SkyQ, Virgin) which I still think will follow shortly, this gives us an inexpensive option ahead of the World Cup which is only 4 weeks away. Caveat - we still don’t know if the iPlayer will be used to broadcast the World Cup in either UHD or HDR but the signs are that something is being prepared. I have one of these Roku+ sticks at another property which I will grab tomorrow (Saturday) and test with my KS8000. Will let you all know how it goes. This or the HD fury device to disable EDID check should enable HLG ... View more