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Cannot input digits to PIN

New Member

Hi there,

I have q UE43MU7000 Samsung Smart TV from 2018. SmartHub apps do not load - they get stuck on "Loading..." message. I tried to reset the TV, or reset the SmartHub. Am required to enter a PIN, and get an on screen numeric keypad. Selecting numbers there does not input anything to the PIN 4 character boxes. Even using a classic remote with digits fails, as does an Android based virtual remote. I just cannot input any digits to the PIN, and so cannot reset the TV. What can I do?

First Poster

Was this resolved? I have the same issue. All apps that require the keyboard doesn't work. I can't reset cause of the issue mentioned above. 

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