Cannot input digits to PIN

[advance512]

Hi there,

I have q UE43MU7000 Samsung Smart TV from 2018. SmartHub apps do not load - they get stuck on "Loading..." message. I tried to reset the TV, or reset the SmartHub. Am required to enter a PIN, and get an on screen numeric keypad. Selecting numbers there does not input anything to the PIN 4 character boxes. Even using a classic remote with digits fails, as does an Android based virtual remote. I just cannot input any digits to the PIN, and so cannot reset the TV. What can I do?

[Richeasy]

Well, this didn’t work for me because my remote has the pause and play button separate (it’s a 28 inch Samsung phone light 2016) hey give me a good idea.

Well, this didn’t work for me because my remote has the pause and play button separate (it’s a 28 inch Samsung phone light 2016) it give me a good idea.

Input, keyboard and mouse (wound up only needing the mouse) and it worked

[Topher_BDS]

Absolute legend! This was driving me crazy!!!

[Pablo888]

That didn't to it for me. I instead downloaded the Controlla app from Google Play and it works wonders.