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BBC Iplayer not working

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Observer

Can you confirm position regarding BBC iPlayer for model UE55F8000.
Software version is T-FXPDEUC-1135.0. 

There is no update currently available. 

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Apprentice

LED TV Series 5, model no 22F5410AK,  software version 2126. IPlayer programmes are not loading. Can anyone help, please?

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Apprentice

Hi there,

The update has already been installed. I reset the tv last night and Iplayer is still not working. I won't be able to supply you with the software version until later but I set the tv to automatically update

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Apprentice

I have model UE48H5500AKXXU and have the same software message yesterday and have no iplayer loading.  I checked the software update and my tv had the updated 2009 version so no joy.  I did the obvious and switched off at the plug and reset....no joy.  I rang support yesterday and a helpful chap got in to my tv and was able to get iplayer working again but did hint there may still be a problem so I kept the reference. 

 

Today I am back to Iplayer not loading and the same software update message as yesterday.  I held on for support for about an hour.  I again had the assistant check my tv and all the updates were there and they were not able to get iplayer going.  

 

My case has been referred to a Product Specialist as my tv should support i player and the assistant was not able to find a solution.  The assistant could not give any timescale as to when any help could be given.  I asked for confirmation as to whether BBC iplayed is still supported on my tv and they confirmed it is.  I would rather know if it is not so I will not be left hanging and waiting in a black hole.  

 

Sorry I cannot give a more positive reply but it may still be worth you contacting support and any fix may work better for your tv than it did for mine.  Be prepared for a long wait though.

 

 

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Apprentice
correction .. update was 2900!
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Observer

I am also having the same issue.  Model is

UE40F6500 software version 2126 with no update available.  Will this be fixed please.

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Moderator
Moderator
Hi @DKR1. Hope you're doing well. The issue on your TV is occurring due to the security certificate expiring on the app. An update is available for your TV. You can download, extract, and apply the update via USB.
You can get the upgrade file from here: https://www.samsung.com/uk/support/model/UE55F8000STXXU/
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Moderator
Moderator
Hi @JBTE. Hope you're enjoying your day. The issue on the BBC iPlayer app is due to the security certificate app expiring on the app. There is an update available for your TV.

You can download, extract, and apply this using a USB. The upgrade file can be found here: https://www.samsung.com/uk/support/model/UE22F5410AKXXU/
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Apprentice

LT24D390SW/XU

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Apprentice
LT24D390SW/XU
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