Solved: BBC Iplayer not working

Tiptail1 · ‎09-12-2019

I had a message on BBC iplayer today saying that I needed to update software in order to keep using the services. I looked at the relevant thread on the help forum. I've reset and updated the TV software but it's still not loading tv shows. Can anyone give me any pointers? I have a UE40F5300

Kath54 · ‎12-12-2019

Hi,

FAO any owners of a H Model.

I found this on another community chat 'iplayer suddenly not working on UE22H5600 or UE485700' . I have tried it and it worked on mine. I did not have to do the second part. I am not sure why it has not been added to this thread. It was added about 3 hours ago. Whether it still works tomorrow is another matter. The message remains which is a bit concerning. Good luck to all!

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AndrewL · ‎13-12-2019

@kopperdrake: Glad to hear that this worked for you. I read your post and thought I'd share a recent addition to our FAQ page

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...

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JBTE · ‎14-12-2019

Asad said

The issue on the BBC iPlayer app is due to the security certificate app expiring on the app. There is an update available for your TV.

You can download, extract, and apply this using a USB. The upgrade file can be found here: https://www.samsung.com/uk/support/model/UE22F5410AKXXU/

Hope this helps.

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chadderz2020 · ‎09-12-2019

UE55H6400AK same issue 2900 current software/firmware no newer update.

Ggg12 · ‎09-12-2019

BBC iplayer wont load on my Samsung smart tv it tells me to update app but there isn't a update please tell me what I can do

Topcat2 · ‎09-12-2019

I have the same problem on my UE48H6670 TV. All working until today. Shoddy!

Tiptail1 · ‎10-12-2019

I'm having exactly the same problem. I have followed the advice posted in previous forums regarding the same issue and still no joy

AsadM · ‎10-12-2019

Hi @Tiptail1. Hope you're enjoying your morning. With the issue you're having on the BBC iPlayer app, the security certificate on the app had expired resulting to the message you're now getting. An update will be required on the TV but if this is already installed, the message will be displayed for a few days but will eventually start working on supporting TV models. Can you please send us the software version on your TV? We'll take a look to find out if there's any updates available. You can find this in Support > Contact Samsung.

AsadM · ‎10-12-2019

Hi @chadderz2020 Thanks for letting us know. The information provided in the message we posted earlier will apply but as your TV is already on the latest software version, no further action is required from your end. This will get resolved on the TV soon. We apologise for any inconvenience caused.

AsadM · ‎10-12-2019

Hi Ggg12. Thanks for getting in touch. We posted a message on here earlier about the issue. Please refer to this message, and send us the model code and software version on your TV.

AsadM · ‎10-12-2019

Hi Topcat2. We're sorry to hear about that. Please refer to the message we originally posted on here.

AsadM · ‎10-12-2019

Hi Tiptail1. Thanks for your message. If the software version on your TV mode is on the latest version, the message will remain on the app for a few days, and will go away when this is resolved. We appreciate your patience.

BBC Iplayer not working

3 Solutions