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Apprentice

WHAT information will my credit card company need to presue a section 75?

Big Cheese

@Tazg101 wrote:

WHAT information will my credit card company need to presue a section 75?


You need to show that the information you were given or was available about the product was false, inaccurate or there to mis lead you. I think with all the links show here that would not be hard to show. Just make sure you print hard copies immediately just in case. I have saved the page's and printed as well.

One interesting thing is if a retailer or manufacturer changes any documents to try to evade this could be a criminal offence. So if we do notice any change's that must be reported to trading standard's.

Apprentice
Thanks. Going to start making some hard copies tomorrow.
Navigator

The Section 75 appears to be my next stop if JL do not reply or provide an evasive reply. Its good to know the next step.

Helping Hand

If I have no luck with Curry's which at the moment looks like stalemate I will make sure that.

 

1) I never shop in currys again for any item

2) Use 0% credit cards for ALL large purchases

3) Shop only from reptuble companies with a good track record for returns

4) Last of all never buy any Samsung products again no matter how large or small

 

Still going to send the letter of intent tomorrow and see how far I can get though.

Big Cheese

@daleski75 wrote:

If I have no luck with Curry's which at the moment looks like stalemate I will make sure that.

 

1) I never shop in currys again for any item

2) Use 0% credit cards for ALL large purchases

3) Shop only from reptuble companies with a good track record for returns

4) Last of all never buy any Samsung products again no matter how large or small

 

Still going to send the letter of intent tomorrow and see how far I can get though.

 

Look at the section 75 route, and it may be a good idea to tell Curry's that you will be contacting the FSA with a view to going down the section 75 route.


 

Helping Hand

This is Curry's final say on the matter in my case.

 

Dear Dale,

 

Case reference: *****

 

Thank you for your email dated 6th January 2018.

 

Further to your enquiry, the email sent is in fact our stance on this matter. You have had the item 18 months without contacting us we would therefore not class this as a reasonable amount of time. You have had 18 months of use from the television without cause to contact us regarding any issue until recently.

 

Thank you for contacting Team Knowhow.

 

Kind regards,

 

Roger *****

Team Knowhow

 
Helping Hand

And my final response to Currys.

 

Dear Customer Service Team,

Thank you for your email I have since contacted Trading Standards and will be sending a letter of intent in writing to Currys tomorrow (see attached) to take this up in the small claims court by recorded delivery.

 

A reasonable amount of time does not get Curry's out of mis-selling goods and the fact that Currys have not denied mis-selling it once in all the correspondence leads me to believe that Curry's knowingly sold all 2016 KS series televisions knowing that the dongle would never be included.

 

Regards,

 

 

Dale *****

Big Cheese

@daleski75 wrote:

If I have no luck with Curry's which at the moment looks like stalemate I will make sure that.

 

1) I never shop in currys again for any item

2) Use 0% credit cards for ALL large purchases

3) Shop only from reptuble companies with a good track record for returns

4) Last of all never buy any Samsung products again no matter how large or small

 

Still going to send the letter of intent tomorrow and see how far I can get though.


Don't give up that's what they are hoping you will do. Explore the other avenues, section 75 and ask Citizens Advice. I have talked to them over the Trusted reviews article which Samsung deny issuing and they thought that alone would make a good argument at court, never mind all the other failed promises. I very strongly believed that they can not allow this to go to court, because of the president it would set if someone won. 

They will say no which is OK, because you have been reasonable and presented your arguments and evidence, which they are ignoring because they have no answer apart from this time limit. All you have to do is ring Citizens Advice and ask if there is a time limit. 

They will say no, to them that is businesses, but they do not want a decision to go against them, so keep the pressure up, and when someone does get a result, we will all know.

Paul

Helping Hand

Letter of intent posted to currys with a hard copy of the website showing the dongle as well as hard copies of the email correspondence with team knowhow showing they never once denied mis-selling and could not come back with anything to do with "reasonable times" when it came to consumer law.

 

Should get a written response back within 28 days and I suspect they will be happy to go to court on this.

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