Had this reply from John Lewis: We have received your email regarding the mis-selling of order number zzzzzzz.
Thank you for contacting John Lewis on this matter. I have looked into this matter for you and i can confirm that John Lewis are not in breach of the contract regarding the Samsung television.
While i do understand and acknowledge the disappointment this has caused you however John Lewis will not arrange for the product to be refunded or exchanged for a similar product. When you purchased your television, it was advertised it would soon be updated with the SmartThings functionality and, that the USB dongle would be provided to enable this. As you are aware Samsung did not proceed with this and I can appreciate this was very disappointing. Whilst John Lewis only advertised this feature based on the information provided by Samsung, We do acknowledge that this was provided in the product information on the John Lewis website.
We’ve been in contact with Samsung and the solution available is to provide the SmartThings Hub. Whilst we are aware it does not provide exactly the same functionality as the USB dongle would have, we do trust it is a reasonable alternative. Samsung have agreed to offer the product worth £99 for free and you will need to contact Samsung on (firstname.lastname@example.org).
Having reviewed the case information for you i do appreciate that this mite not be the resolution you were hoping for as John Lewis will not be issuing a refund or exchanging the product however if you do require any further information or regarding any of the above please do not hesitate to contact John Lewis on 03456 049 049.
JohnLewis.com How should I proceed next? thanks.
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look what i've just found: https://support.smartthings.com/hc/en-gb/articles/210765826-Is-my-Samsung-TV-compatible-with-SmartThings- Under Product information, look for the 14-character Model Code. If the 5th and 6th characters in the code are "KU" or "KS" followed by the number "6" or above, then your Samsung TV is compatible and can be connected to your SmartThings Hub as a Thing!
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just for other readers information who may have purchased from richer sounds. I have used waybackmachine and found the product page for the ks7000 There is a large paragraph on the smartthings ecosystem being a feature: https://web.archive.org/web/20160708035232/http://www.richersounds.com:80/product/tv---all/samsung/ue60ks7000/sams-ue60ks7000 Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.
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