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Original topic:

Watch 6 Mobile Plan

(Topic created on: 15-08-2023 10:13 PM)
567 Views
technicaldogsbody
First Poster
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Hi, 

I bought myself and my wife galaxy watch 6's mine arrived as expected and works as expected and I've linked my mobile number from EE (UK). Great...

My wife's watch arrived with a SIM card from EE?!?! When I've tried to set up her mobile plan I get a -1 error code and a message saying no plan is available. I've rang EE several times, and finally they have concluded that Samsung watches don't support mobile plans on other Android devices and I should get the watch refunded (sad wifey). Now this didn't ring true, so I rang Samsung and they said, mobile plans work with any android device of 8.0 or higher, and even work with iPhone. I also found this link (https://www.samsung.com/us/support/answer/ANS00078020/) and this link (https://www.samsung.com/us/support/answer/ANS00082122/) which both indicate what EE are saying isn't true.

So I rang them back again, and they are now responding with the simple message of "They aren't compatible, get a refund". 

Any suggestions?

I am thinking, get a refund for the online order, go into an EE shop, and try and get a new one set up then and there before walking out of the shop.

Has anyone got a mobile plan working with a non-samsung phone?
2 REPLIES 2
Blessed4life
Black Belt 
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I agree get the refund & let them set up the Esim plan in the store.
Hope you get it sorted.
cwmparc
Explorer
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EE are a nightmare with watch plans. God help you if you need to reset the watch and try to get the plan up and running again.
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