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Smartwatch5 Error code -1

(Topic created on: 22-01-2023 08:10 AM)
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CraegShoumrrae
Apprentice
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Trying to activate esim on Galaxy Watch5 with Pixel6 Pro but getting error code -1. Anyone else encountered this?

3 REPLIES 3
AndrewL
Moderator
Moderator
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@CraegShoumrrae: If you haven't done so already, please download the Galaxy Wearables app from the Google Play Store, and run through the connection process. Select your Galaxy Watch5, select it again, check to see that the number code on the Wearables app matches the watch, and tap connect. From here, you will need to allow permissions for the app, and check the terms and conditions. Once you've done this, tap 'Agree', 'Agree to all' or 'Next'. Follow the on-screen instructions to finish pairing the devices.

Now, on the Galaxy Wearables app, go to Mobile Networks to scan for an eligible network, and follow the prompts to complete the eSIM activation.

If you have followed the steps above, and the issue has persisted, then please reach out to your Mobile Network directly to see if they're able to shed any light on this for you. 

zgabercea
First Poster
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Same here.  Watch5 pro on a Pixel 6 pro. I've been over the phone with my mobile provider (EE) looks impossible to connect, witch is strange. Same stupid error.  No time to dig more...

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Belerud
First Poster
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Same error code: -1   Provider is in Canada: Virgin - SET UP A MOBILE PLAN SCREEN SEARCHES A FEW SECONDS AND THEN DISPLAYS:

Virgin Mobile doesn't offer mobile plans for your watch! 

THIS IS FALSE!  Virgin staff looking into it.  What does Samsung folks say?

 

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