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Samsung Watch 4 classic- NOT detecting cycling speed and distance

(Topic created on: 26-05-2023 07:38 PM)
1615 Views
salur2
Student
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Dear Samsung team

I bought watch 4 classic almost a years ago and I am wearing it everyday and use it in my daily life. some month ago, after last update, the watch cycling section does not work same as before, and when I am activating the Cycling manually, it does not show speed and distance. the end of day, i just know howmany hours I ride by bike. but no distance, no speed, even no auto pause.

could you please support me.  

9 REPLIES 9
Adrian_W
First Poster
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Hi, 

I have experienced the same issue and I am looking for a solution. 

Please let me know if you find how to sort it out. 

Regards, 

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JensJakob
Journeyman
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Same problem here. 

Samsung support has acknowledged a software problem and keeps on saying a fix will be released soon.

 

They are loosing credibility and I am wondering if I can claim my money back for the watch

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Adrian_W
First Poster
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Is there any solution? 

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Adrian_W
First Poster
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I am still waiting for the fix. If There is no fix it's time to buy another watch. 

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Niteshkurup
First Poster
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I am also facing the same problem

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Samsonitebag
First Poster
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Same issue here,reset watch , uninstalled wear app.

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Adrian_W
First Poster
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The issue was resolved by motherboard replacement
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lostrider
First Poster
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Same problem after latest update
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Electricweeb
First Poster
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I just did 32km on my bike with the family. We are using wear 5 watch a Wear 4 and two wear 4 classics. My clasic stopped tracking my distance as well after last update. Please help samsung. We are connecting the watches to an S9, S10 and 2 S22s

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