04-05-2023 08:19 AM in
Dear Samsung team
I bought watch 4 classic almost a years ago and I am wearing it everyday and use it in my daily life. some month ago, after last update, the watch cycling section does not work same as before, and when I am activating the Cycling manually, it does not show speed and distance. the end of day, i just know howmany hours I ride by bike. but no distance, no speed, even no auto pause.
could you please support me.
21-05-2023 06:40 AM in
Same problem here.
Samsung support has acknowledged a software problem and keeps on saying a fix will be released soon.
They are loosing credibility and I am wondering if I can claim my money back for the watch
09-10-2023 08:52 PM in
I just did 32km on my bike with the family. We are using wear 5 watch a Wear 4 and two wear 4 classics. My clasic stopped tracking my distance as well after last update. Please help samsung. We are connecting the watches to an S9, S10 and 2 S22s