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Original topic:

Samsung Watch 4 Classic Burning My Wrist

(Topic created on: 08-09-2021 12:04 AM)
B00TiKi
Journeyman
Options
Wearables

I just got the new Samsung Galaxy 4 Classic. I have had it a little over a week now. My issue is it is putting a burn mark on my wrist where the sensor touches. I have my watch monitor all day to monitor my activity, heart rate, stress etc...

After a few days, my wrist started burning. (Please see the attached photos) I took the watch off for a few days and put on some coconut oil, and Epsom salt and it started to heal. What's left is a perfect circle that matches the very inner circle of the sensor.

This is very concerning to me as I wear normal watches every day and this does not happen. This seems like a laser issue with monitoring.

20210907_174553.jpg20210906_155316.jpg

After two days of not wearing the watch and putting on treatment

20210907_174752H.jpgwatch-wrist.jpg

40 REPLIES 40
AntonioSoares
Pathfinder
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Wearables

Hi,

 

My father had a problem similar to yours and he found to be allergic to the bracelet composition.

It might be possible that your skin has a reaction to the infrared wavelenght of the sensor.

Do you feel heat coming from the watch back?

Have you used any other smartband or smartwatch prior to this one? Any known reaction?

It appears like a heat or sunburn mark.

 

Keep safe!

ChelseaH
Moderator
Moderator
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Wearables

Morning @B00TiKi 

I would like to look into this with you, as we do take matters like this very seriously here at Samsung! I'll drop you a PM, as I will need to collect some personal details. 

Cosmin-J
Explorer
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Wearables
Hey,

Unbelievable 😳, I moved from the galaxy watch to galaxy watch 4 like 1 week now and I have no issue, might be you skin more sensitive?
Richmar83
Navigator
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Wearables
I had a GW and then been wearing the GW4 Classic daily for nearly a month now with no issues. Could be skin is sensitive or sweat on skin or watch plate which is causing a slight reaction.
I do clean the rear of the watch before charging and re-wearing to make sure no residue is left.
RegP
Navigator
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Wearables
Id happily take that burn to be able to receive notifications and phone calls
WelshPaul
Helping Hand
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Wearables

I have the same issue as @B00TiKi.

I had been wearing my Galaxy Watch 3 for a year without issue but since receiving and wearing my Watch 4 Classic, I too have a mild burn mark on my wrist where the sensors sit. 


My advice comes from being a UK Samsung phone user.
Current Devices:

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.

Samsung One Ui 3.1.1 / Android 11.
AntonioSoares
Pathfinder
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Wearables

It would be interesting if more owners could come forward and say if their experiencing the same, so Samsung could trace possible issues or at least identify a pattern (health issues, skin type, others).

@ChelseaH 

AndrewL
Moderator
Moderator
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Wearables

@WelshPaul: I'm sorry to hear that you've experienced this issue. Please can you send a Private Message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be on hand to assist you further.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

ChelseaH
Moderator
Moderator
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Wearables

@AntonioSoares Absolutely. Any cases coming through, myself or other mods will be able to escalate to our specialists!