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Original topic:

SAMSUNG NEEDS TO FIX THERE SENSOR

(Topic created on: 02-09-2023 02:20 PM)
188 Views
BKG5
Explorer
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Instead of spending money on new apps Samsung needs to fix there sensor because thats the one main thing why people get smartwatch for which is to check or record their pulse and oxygen level when doing exercises. Nobody buys a smartwatch to play on apps when they can do that on there phone
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5 REPLIES 5
ChrisM
SuperStar
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We understand your point, @BKG5! What issues are you having with your sensor?

BKG5
Explorer
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Its not tracking my heart rate properly when I'm walking. Whens it 110 bpm it shows like 90 bp its only accurate when I stay still (most of the times but not always)When I get low pulse below 40 bpm it shows like 60 bpm even when I sitting down or staying still. I had used fitbit watch on other wrist and also my note 9 phone to track the heart rate and they are very accurate same as a blood pressure monitor. So if the sensor is not accurate when I'm walking or doing exercise then wats the use of it? I mainly bought this for my fitness routine to check my pulse rate
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ChrisM
SuperStar
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Have you tried resetting your Watch to see if this helps? Have a look at the following useful link from our friends in the US: https://www.samsung.com/us/support/answer/ANS00084702/ 

BKG5
Explorer
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Yes alot of times. Ive sent a error report too so just waitin on the team to reply back
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PaulM1
Moderator
Moderator
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Thanks for letting us know, @BKG5. Our developers will respond to your Error report and will advise you of the next steps.

Please let us know when you get this resolved.