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Original topic:

Samsung health monitor app issue

(Topic created on: 08-12-2021 05:54 PM)
Tarunversatile
Student
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Wearables

Hello

I bought Samsung Galaxy 4 Classic watch last week based upon the features it offers. But am dissappointed that it is not able to perform ECG and Blood Pressure and giving attached error with message-Not available in your Country.

Please can you guys help me and suggest if these features do work on SGW or its just the marketing hoax. If its true then make it work for me. Attached is the error.

Samsung galaxy S8+

Both watch and phones softwares are updated.

Thanks
Tarun


image


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10 REPLIES 10
Pugs1957
Samsung Maker ★
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This is copied off Samsung website
Samsung Health Monitor Blood Pressure app is available in 41 countries (Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Korea, Latvia, Lithuania, Netherlands, Norway, Paraguay, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK and UAE, as of Oct. 4, 2021).
Tarunversatile
Student
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Thank you @Pugs1957 ,I am based in UK still getting this message.
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Pugs1957
Samsung Maker ★
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Where did you purchase the watch?
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Tarunversatile
Student
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Samsung UK website
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Pugs1957
Samsung Maker ★
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I think you need to put in a call to customer services.
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Tarunversatile
Student
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They asked me to leave a feedback on members app for engineers to pick up, not sure am going circlesSmartSelect_20211208-214208_Chrome_100998_1638999728.jpg
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Pugs1957
Samsung Maker ★
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OK, I understand. In the members app select the Get Help tab, scroll down to quick Help and select remote Help.
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lottolee
Apprentice
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Mine keeps saying update available but there isn't one uk
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Tarunversatile
Student
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Just want to update here, the Samsung guys have told me, because i have bought phone from some different country the Samsung Health Monitor is not supported with my phone. Disgusting now they want me to change phone, what the ***** have they made, fjrat of all hard dependency on samsung devices then hard dependency on country specific apps. 😡😡😡😡😡😡
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