08-04-2024 05:02 AM
I Have had a Samsung Galaxy Watch 6 for a few weeks (at Singapore) and now it is causing a large blister type irriation and swelling on skin on my wrist, right under the main body of watch. It is a new gadget and I do need to wear to monitor my heath stats heart rate etc. after my recent heart attack.
I like my samsung wearable, but it is hurting when I develop blister burn marks on wrist. See pic.
I did not have such reactions for other smart watch from other brands.
#Galaxy Watch6
08-04-2024 09:36 AM
Hi @sowmyasubra.
I'm sorry to hear about the problems that you've had with your watch. Are you based in the UK/IE? Was the watch purchased in the UK/IE? If you're based in the UK or Ireland, then please send us a Private Message to Sam_UK, so we can escalate this to the relevant team.
AtshaamY
16-04-2024 12:17 PM
22-04-2024 09:01 AM - last edited 22-04-2024 09:03 AM
Me too...but with GW5... technically a refurbished one, still within their warranty...so messaged them too. But I don't know what to expect from them?
I actually end up alternating wrist between day & night to give my skin a rest, to see if it recovers...it generally does, but lately seems the sensor point is extra sensitive and the skin has changed texture, like a scar from a burn. It's not right that I strategically swap wrists is it?
It just so happens in this pic I've also got bug bites higher up, but you can see the sensor burn approx 2" above wrist joint, as per recommended location to wear the watch.
Have messaged Sam_UK as mentioned from another older post on same issue (GW4)
12-05-2024 04:20 PM
The same thing happened to me with my galaxy watch 4. Samsung will want to take the conversation off line quickly as they do not like the bad publicity on their forums
Samsung took my watch back and sent it to one of their specialist repairers who said the Watch was perfectly fine and the problem was with my skin but two years later I still have the burn on my wrist which is getting to be quite itchy and in the end all they did was offered to buy my watch back but only if I signed a disclaimer waving all future rights to any claims arising from The Burns to my wrist well here's news for you Samsung the burn is still there and I may well have to look for other people to bring a claim against you because it's not going away and your product would appear to have permanently disfigured
my wrist
12-05-2024 04:54 PM
Good afternoon, @carrzey. If you're based in the UK or Ireland, please PM Sam_UK, so we can look into this.
16-05-2024 08:26 AM - last edited 16-05-2024 08:29 AM
Ditto
3 month old Watch6 and about a month ago a red rash formed directly under the watch, burn like blistery marks. I switched to Samsung from Apple in January, I had several apple watches ending with watch5 never got burns.
16-05-2024 09:00 AM
Hi there,
We'd like to take a look at this for you. Please send us a PM to @Sam_UK if you're based in the UK or Ireland.
28-05-2024 02:35 PM - last edited 28-05-2024 02:35 PM
Mine did this as well! I really want to know why! I clean it daily! I am in the U.S.
28-05-2024 03:03 PM
@MsSully69: I can see that you have created your own post regarding this matter, which I have replied to, however for visibility purposes, please reach out to Samsung US by following the link below, and an advisor will be able to provide further support for your issue.
https://www.samsung.com/us/support/contact/