Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

SAMSUNG Galaxy Watch 6 causes burn swelling and blisters within 1.5 months of wearing

(Topic created on: 08-04-2024 05:02 AM)
514 Views
sowmyasubra
First Poster
Options

I Have had a Samsung Galaxy Watch 6 for a few weeks (at Singapore)  and now it is causing a large blister type irriation and  swelling on skin on my wrist, right under the main body of watch. It is a new gadget and I do need to wear to monitor my heath stats heart rate etc.  after my recent  heart attack. 

I like my samsung wearable, but it is hurting when I develop blister burn marks on wrist. See pic. 

I did not have such reactions for other smart watch from other brands.

#Galaxy Watch6 

1000037846.jpg

0 Likes
7 REPLIES 7
AtshaamY
Moderator
Moderator
Options

Hi @sowmyasubra.

I'm sorry to hear about the problems that you've had with your watch. Are you based in the UK/IE? Was the watch purchased in the UK/IE? If you're based in the UK or Ireland, then please send us a Private Message to Sam_UK, so we can escalate this to the relevant team.

 

AtshaamY

0 Likes
PlatinumLibra91
Apprentice
Options
This is happening to me with my watch4. I've just put a query up about it myself. Is yours within warranty?
0 Likes
SamF_Kent
First Poster
Options

Me too...but with GW5... technically a refurbished one, still within their warranty...so messaged them too. But I don't know what to expect from them?

I actually end up alternating wrist between day & night to give my skin a rest, to see if it recovers...it generally does, but lately seems the sensor point is extra sensitive and the skin has changed texture, like a scar from a burn.  It's not right that I strategically swap wrists is it? 

It just so happens in this pic I've also got bug bites higher up, but you can see the sensor burn approx 2" above wrist joint, as per recommended location to wear the watch.

Have messaged Sam_UK as mentioned from another older post on same issue (GW4)

1000013860.jpg

0 Likes
carrzey
Explorer
Options

The same thing happened to me with my galaxy watch 4. Samsung will want to take the conversation off line quickly as they do not like the bad publicity on their forums

 

Samsung took my watch back and sent it to one of their specialist repairers who said the Watch was perfectly fine and the problem was with my skin but two years later I still have the burn on my wrist which is getting to be quite itchy and in the end all they did was offered to buy my watch back but only if I signed a disclaimer waving all future rights to any claims arising from The Burns to my wrist well here's news for you Samsung the burn is still there and I may well have to look for other people to bring a claim against you because it's not going away and your product would appear to have permanently disfigured

20240512_161205.jpg

my wrist

0 Likes
CarlH
Moderator
Moderator
Options

Good afternoon, @carrzey. If you're based in the UK or Ireland, please PM Sam_UK, so we can look into this.

0 Likes
DinoGT
First Poster
Options

Ditto

3 month old Watch6 and about a month ago a red rash formed directly under the watch, burn like blistery marks. I switched to Samsung from Apple in January, I had several apple watches ending with watch5 never got burns.

17158443237208359503340306834379.jpg

0 Likes
AtshaamY
Moderator
Moderator
Options

Hi there,

We'd like to take a look at this for you. Please send us a PM to @Sam_UK if you're based in the UK or Ireland.

0 Likes