12-09-2021 09:34 AM - last edited 13-09-2021 09:14 AM by AntS ) in
Yet again I have been reminded of Samsung's appalling customer service / handling of exchanges and returns.
23-09-2021 10:39 AM
13-11-2021 12:15 PM
Hi, how did they manage to agree to this ? I have the same issue with the watch being too small for the wrist yet they want the whole order sent back, including the phone and other items.
proper frustrating
13-11-2021 12:35 PM - last edited 13-11-2021 12:36 PM
13-11-2021 01:03 PM
Yeah that's the same reply I got except they hung up phone up on my 11 times so I'm gonna do a web chat with them and see how that goes. If all fails then I'm gonna call samsung headoffice in UK and speak to them and go from there.
***** service for a massive company
29-11-2021 02:50 PM
Samsung are possibly the rudest and worst company I have ever had the misfortune to do business with. I order a galaxy watch due to the 'free ear buds offer' - no ear buds came. Wasted an hour on help-chat only to be told to call them, wasted another hour there and experienced possibly the rudest person ever who was no help whatsoever and just fobbed me off. I will never waste money on Samsung again
13-12-2021 09:47 PM
I just tried to contact Samsung to return a galaxy watch 4 that's new and not opened.
Spent two hours and still no joy.
I am shocked at how bad support really is.
14-12-2021 01:43 PM
Hi @Bobby_Booshay. Did you contact the Online Shop Team on 03307 267 467?
19-06-2022 01:27 PM