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samsung galaxy active watch sensor not working

(Topic created on: 23-04-2020 06:50 AM)
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PS03
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Galaxy Active watch

few days back,  the watch battery ran out and it automatically switched off.

After I charged it, the sensor green light did not turn on.

pls advise on how to re start the sensor

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Singhsandeep
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Suddenly, all the sensors of my Galaxy Watch stopped working. I can not get heart rate readings anymore, or step counts or anything. It does not seem to be a hardware problem, considering that the heart sensor and the gyroscope stopped working at the same time, must be some kind of software issue.

 

I already tried:

- Rebooting (3x)

- Force rebooting (3x)

- Restoring factory settings (3x)

 

None of them worked.

 

Are there any workarounds for that issue? Is there a chance to get a software patch or anything? I tried to update the firmware, but Galaxy Wearable says that I already have the newest version.

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