23-04-2020 12:30 PM
Hi. My earbuds which I got and use with my samsung s10 have stopped connecting together and my phone is now recognising them as individual devices. Any advice greatly appreciated
23-04-2020 01:18 PM
Hi simplyDLT, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it.
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds
If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.
http://www.samsung.com/uk/support/servicelocation/
27-04-2020 03:28 PM
Thanks for the info on this, really helpful.
29-04-2020 08:39 AM
No worries