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Earbuds connecting as separate devices

(Topic created on: 27-04-2020 03:28 PM)
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SimplyDLT
First Poster
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Hi. My earbuds which I got and use with my samsung s10 have stopped connecting together and my phone is now recognising them as individual devices. Any advice greatly appreciated 

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3 REPLIES 3
Jonathan1205
Samsung Helper
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Hi simplyDLT, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

FlorieJoy
Samsung Helper
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Thanks for the info on this, really helpful.

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Jonathan1205
Samsung Helper
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No worries 

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