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Original topic:

Samsung Ear Buds Pro: Yodel Delivered to Wrong Person

(Topic created on: 22-04-2022 10:40 AM)
mddanial100
Apprentice
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Apparently, my Samsung Ear Buds have been "delivered" according to the tracking page. However, when I contacted Yodel about where my parcel went, they claimed that they delivered it to someone with a name I have never heard of in my life. Until today, I have 0 updates about the progress of the investigation. Is anyone else having this issue?

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6 REPLIES 6
Members_Nf7mXuR
First Poster
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Yes! They have stolen my ear buds. They have been at the depot for weeks with no update! They are renowed for this apparently if you check the complaint page on Facebook , they need investigating They are taking peoples items and lying.  I have to now go back to samsung and try get another sent out as they have no proof of delivery to my address. If you don't have any photos of your parcel at the door then you can claim to samsung that you never received them and yodel have no evidence they have delivered them. They are terrible and why ant retailer use them is beyond me ! 

mddanial100
Apprentice
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Let me know if you have any success with this! Because it's been 3 weeks and I have 0 progress.
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MrJCharming
Helping Hand
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The sender (samsung) should be able to claim for loss but I'm pretty sure they need to put the claim in
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MrJCharming
Helping Hand
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Try giving thr social media team a try, I find them super helpful and responsive
mddanial100
Apprentice
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Just dropped them a message and hopefully everything will work out.
Obsydian
Big Cheese
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Yodel oh no
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 Pro i5 5G [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 and ZFlip4 [Mobile], Watch5 40mm and 46mm [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags