21-04-2022 11:11 AM
So, a week ago on the 14th I sent my trade in phone. I didnt recieve any instructions for trading in the phone, all I had was a piece of paper telling me when i had to send the phone in by and a postage sticker. these both came in my s22 box. So I packaged up the phone, put the sticker on it, and put it into a postbox.
now, i'm recieving a notification that my phone will be locked in 72 hours!! ive tried contacting samsung but no luck. I dont know what to do?? I cant have my phone locked as I need it for work!!
21-04-2022 11:23 AM
21-04-2022 11:30 AM
I did not 😞 there were literally no instructions for delivery so I thought straight into the postbox was fine. i've been contacting customer support all of yesterday and all of this morning, they are not much help. its really stressing me out.
21-04-2022 11:38 AM
21-04-2022 11:39 AM
21-04-2022 11:43 AM
who is mtr? I really didnt recieve any instructions. the paper did say I should read the 'enclosed leaflet' for guidance on postage, but where was no leaflet.
21-04-2022 11:44 AM
I took a video of me posting the package, so I'll have a look now. would i be able to track it even if I didnt take it to the post office?
21-04-2022 11:49 AM
21-04-2022 11:59 AM
I had a look, apparently the parcel was delivered today. I'm just worried maybe it was the wrong sticker/label? it was the only one in the box, but samsung online support said it was probably a returns label?
21-04-2022 12:07 PM