New Samsung 5 Pro watch burning my arm where the laser is. Also blistering the skin where the silicone strap is. Bought the watch so that I could monitor my heart rate whilst exercising in the run up to running the London Marathon for Cancer Research UK. Never had this problem with my previous Fitbits. Is there a solution to this problem. Photos can be sent. Thanks.
Hi @Keith Swales ,
I'm really sorry to hear that you have experienced this issue with your Galaxy Watch5 Pro and hope that you are unhurt and safe. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you as we do take these matters seriously.
Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you.