10-02-2023 01:24 PM
Hi,
New Samsung 5 Pro watch burning my arm where the laser is. Also blistering the skin where the silicone strap is. Bought the watch so that I could monitor my heart rate whilst exercising in the run up to running the London Marathon for Cancer Research UK. Never had this problem with my previous Fitbits. Is there a solution to this problem. Photos can be sent. Thanks.
10-02-2023 01:48 PM
10-02-2023 01:53 PM
Hi @Keith Swales ,
I'm really sorry to hear that you have experienced this issue with your Galaxy Watch5 Pro and hope that you are unhurt and safe. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you as we do take these matters seriously.
https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you.
https://www.samsung.com/uk/support/contact/
13-02-2023 08:41 PM
28-09-2023 09:25 AM
I clean my watch in the morning and evening, and I never had any such issues, but since the latest firmware update the skin under the watch is red, not burned, but clearly inflamed, so I have stopped wearing it at night and sometimes in the day.
I think the last firmware update across all the watches 4, 5 and 6 has caused battery drain, sleep monitoring issues, plus this skin inflammation for me
28-09-2023 10:13 AM
Hi @Obsydian
I'm sorry to hear that you're having some problems with your watch. If you are based in the UK or Ireland, then please send us a Private Message to Sam_UK, so we can escalate this to the relevant team.
AtshaamY