New Buds Live white/hissing noise

[Ielite]

New Buds with S21 and when I turn on ANC or Relieve pressure with ambient mode options I hear this hissing/white noise in the buds, mostly right one. 

Can be annoying when on low volume or not listening to anything.

Any solution?

[Aklima]

Hi,
Best option to exchange them. As they are faulty.

[AshtabS9Ultra]

is the hissing bad and is it just generally when you have ambient mode on with now music playing, my buds pro do this and I would deem it normal. if its excessive and on all modes then they are faulty

[Ielite]

it's only when I have ambient mode or noise cancellation on. which buds do you have?

[AshtabS9Ultra]

I have the buds pro

[Ielite]

luckily its only when I have anc or ambient on. it can only be heard when volume is less than 15%.

but it can be annoying when not listening and have ambient or anc on .

[jhk987]

I've had my Buds Pro since the day of release, the very same issue has started happening to me (started about 3 days ago). I'm getting them sent off to be repaired by Samsung, it's free of charge if they're still covered under the warranty and aren't physically damaged. I'd suggest you maybe do the same

[Ielite]

Hmm, is the noise there when u have ambient or ANC off? mine is only there when I have either on, otherwise its not there

[jhk987]

Yeah, it's exactly the same with my buds pro, even the same ear bud. I got the buds live when they came out, sure the ANC was pretty rubbish but I never had that issue with them. it's strange haha

[Ielite]

oh ok, I am not sure cos in my case if it was a hardware issue, the noise would still be there when both options are turned off.