My wrist shrunk after five months of wearing the Galaxy Watch 5

[Ancymon]

I've been wearing the Galaxy Watch 5 since launch. Recently, I noticed that in the place where I wear the watch, my muscles have disappeared, I just suddenly feel only bones and skin. Compared to the day of purchase, the circumference of the wrist is smaller by 0.7 cm!!! I don't wear it tight and I can move it easily. I don't know if I should be worried or what to do about this problem. Has anyone encountered something like this before?

I'm adding a photo of my left (the one I'm wearing the watch on) and my right wrist for comparison.

 

  

[PaulM1]

Hi, @Ancymon. 

I'm sorry to hear that you have encountered this very unusual issue. Even though I can't confirm whether there is any correlation between wearing your Watch5 and what you have noticed, I'd be happy to raise this for you.

If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other Mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please reach out to our Help Desk directly, and an advisor will be able to pass your details to the relevant department for further assistance. 

https://www.samsung.com/uk/support/contact/

or

https://www.samsung.com/ie/support/contact/  (Ireland)

If you happen to be based outside the UK or Ireland, please reach out to the Support Teams in your region:

https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

[HootleTootle]

I think there's a firmware update for the watch that prevents this. 🙄

[Ancymon]

Is a new update? I have a up to date firmware on my watch.

[Ancymon]

I'm not from UK. I have reach out help desk via email and currently waiting for response.

[PaulM1]

Thanks for updating us on this, @Ancymon. The Support Team in your region will help ensure that you get more clarity about this matter.