25-05-2021 11:34 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
26-05-2021 07:44 AM - last edited 27-05-2021 02:27 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
oh my
we can't track switched off devices
I'm hoping you'll get back your lovely watch soon
😉
(\_/)
(='.'=)
(")_(") strawberry cake so delicious

29-05-2021 05:12 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
01-06-2021 02:22 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
It's last known location has come up but its not where it said it was, however I have now found it - it was in my bag pocket and that bag had now been in the wash. Lol
So I have a new problem..... doh!🙈 the watch keeps rebooting and flashing a green screen. I managed to turn it on but the screen is unresponsive and it was opening apps etc on its own. Any ideas? Thanks for your help
01-06-2021 02:24 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
01-06-2021 02:53 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content

01-06-2021 03:45 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
@weenanc: I'm glad to hear that you have found your Galaxy Watch Active2, but I'm sorry to hear you're experiencing this issue. If it has been through the wash then the problem may be stemming from liquid ingress, however you may wish to try resetting the watch via the Galaxy Wearables app on your connected phone. Please check the guide below from our friends at Samsung US to see if this helps.
https://www.samsung.com/us/support/answer/ANS00084702/
If the watch continues to boot loop then I recommend reaching out to our Help Desk on 0333 000 0333, or via Facebook or Twitter, where an advisor will be able to arrange for the watch to be inspected and repaired by one of our engineers. If the issue is deemed to be the result of liquid damage then please be aware that a charge will be applicable to cover the cost of the service.
