Support

Open search

Gear Sport Not Tracking Heart Rate When Exercising

Highlighted
First Poster

Hi, is anyone else having this issue with their gear sport or gear S3?

I have had 3 gear S3's and now changed it to a gear sport and am still getting the same issue. 

When I first went out cycling with the gear sport yesterday, it tracked my HR just fine when displayed in the shealth app but since then it is just showing it go up and then a straight line which is obviously wrong. I think its a software issue. The gear S2 does it fine.

See graph 1st use and then whats happened since - before and after:1st use cycling1st use cycling

 

2nd use and onwards use2nd use and onwards use

 

 

 

 

485 REPLIES 485
Highlighted
Not that I know of...

Side note - Today I went running, and I took off my Galaxy Watch and put on my Garmin Vivoactive 3, because that ***** just works :face-with-stuck-out-tongue-and-winking-eye: Annoying. I **really** hope they fix it!
Highlighted

My software version is R800XXU1BRH3 which I've received 2 weeks ago.

 

The one you've mentioned R800OXA1BRH3 is different?

 

Thanks 

 

 


@Stevevdb30000 wrote:

Just had this watch update appear on my phone. Screenshot below

20181006_170758.jpg

 

 

 


 

Highlighted

I have been having much better results recently. No software update but once a week I either let my battery run out completely or turn the watch off. Not a forced shut down,but just power down and leave it for half hour or so. 

It may be coincidence but I was advised to do it with my phone to allow "self test" and since I have been doing that it's been better. Fingers crossed. 

Admittedly it's not amazing but I can't afford to change it, so as long as it works for my runs I'm mostly happy. 

Don't buy another. Not that Samsung care. 

Highlighted

The update you are speaking of BRH3, is for the Gear Sport or the Galaxy watch?

Highlighted

Galaxy Watch

Highlighted

My Galaxy watch have R805fxxu1brhb

Highlighted

I have also the version R805fxxu1brhb


@Nixh wrote:

I have also the version R805fxxu1brhb


I wonder how old this Fw is, the watch had it when I bought it 10 days ago. No new updates.

Highlighted

@Tb1x wrote:

@Nixh wrote:

I have also the version R805fxxu1brhb


I wonder how old this Fw is, the watch had it when I bought it 10 days ago. No new updates.


same here

Highlighted

Desfit's review is out, he tals about the HR on the watch and it's problem.

 

https://youtu.be/RZ7EuNI1aG0

 

Top Liked Authors